Please follow these steps to enable and collect the debug logs:
- In the vRanger GUI go to My Jobs and make sure there are no jobs running.
- Close the GUI and run Services.msc
- Find the following services and Stop them from top to bottom.
- Quest vRanger API Service.
- Quest vRanger Cataloging Service (if it exists).
- Quest vRanger File Level Restore Service.
- Quest vRanger Service.
- Go to vRanger's installation folder. The default path is "C:\Program Files\Quest\vRanger".
- Edit Vizioncore.vRanger.Service.exe.config in the vRanger folder with an administrative notepad.
- Edit the line: <add key="BetDebugLogging" value="NONE"/>
- Change NONE to DEBUG
- Edit the line:<add key="SupportLogging" value="false"/>
- Change false to true
- Start the Quest vRanger service (do not use restart otherwise backend logging will not take effect).
- Run the task that is failing to complete.
- Once it fails, stop the vRanger service before collecting the support logs, so that vRanger writes the logs in memory completely out to disk before collecting the log files.
- Collect the support logs in the C:\ Program Files\Quest\vRanger\Logs\Support\Service folder.
- Zip and copy the debug logs that are time-stamped from the start of the backup to the end of the backup/replication failure.
- The logs can be uploaded to the SR ticket. If the file is too large, a support representative will provide you with a location and a login to upload to SFTP.
- Send an email to notify the support engineer when these logs have been uploaded.
480 X 270 player for the Support Link Solution pages
480 X 270 player for the Support Link Solution pages