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Unified Communications Diagnostics 8.6.2 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Discovering the Office 365 environment

When you connect to a native Office 365 tenant, the Management Console discovers and displays nodes for Exchange Online and Skype for Business Online are displayed if your Office 365 licensing plan has these services enabled.

Discovery is initially configured to run automatically once a day to detect changes to your environment. You must connect using valid Office 365 credentials for the Office 365 tenant.

 
Connecting to hybrid Office 365

If you have a hybrid environment, you can connect to Exchange Online or Skype for Business Online when you create or edit your UC Diagnostics connection to your on-premise Exchange or Skype for Business environment. There is an option on the connection page, and on the connection properties page, to select either Exchange Online or Skype for Business Online.

About the Office 365 health tests

UC Diagnostics contains the following health tests that each monitor one aspect of your Office 365 deployment:

•
Exchange Online Connectivity Health Test
•
Exchange Online Mailbox Logon Health Test
•
Exchange Online Message Delivery Health Test
•
Office 365 Subscription Health Test
•
Skype for Business Online DNS Connectivity Health Test

Exchange Online Connectivity Health Test

The Exchange Online Connectivity Health test allows you to determine network quality and identify issues that can affect network performance between your client computers and Exchange Online.

You can view the time (in milliseconds) a round trip takes from your computer to Exchange Online (Office 365). You can also view any warnings and errors for the different ports used to access Exchange Online services.

Test prerequisites

See the following tables for the test targets and required software for this test.

 
Table 1. Exchange Online connectivity health test targets.
Platform
Target Type

Office 365

Exchange Online

 
Table 2. Exchange Online connectivity health test required software.
Platform
Software required on the UC Diagnostics computer

Office 365
•
Windows PowerShell 5.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell
•
Microsoft Exchange Online PowerShell Module

Exchange Online Mailbox Logon Health Test

The Exchange Online Mailbox Logon Health test verifies mailbox accessibility by logging on to Exchange Online. The test uses the Office 365 credential that you specified for either a hybrid Exchange Online connection or for a native Office 365 connection. The credential must have an associated Exchange Online mailbox.

If you are using OAuth 2.0 to connect to Office 365, you must provide Application ID, Tenant ID, and Client Secret that were assigned when the UC Diagnostics application was registered with the Microsoft Azure portal. For more information, see the section titled “Registering UC Diagnostics with the Microsoft Azure portal” in the UC Diagnostics User Guide.

Test prerequisites

See the following tables for the test targets, required software, and the required permissions for this test.

 
 
Table 3. Exchange Online mailbox logon health test targets.
Platform
Target Type

Office 365

Exchange Online

 
Table 4. Exchange Online mailbox logon health test required software.
Platform
Software required on the UC Diagnostics computer

Office 365
•
Windows PowerShell 5.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell
•
Microsoft Exchange Online PowerShell Module
 
Table 5. Exchange Online mailbox logon health test credential required permissions.
Platform
Permissions Required for Test Credentials

Office 365
•
Be a valid Office 365 credential that is assigned the Exchange Online service with an active mailbox

If you are using OAuth 2.0 authentication for the test, the required API permissions are:

 
Table 6. Exchange Online mailbox logon health test required API permissions.
Platform
Required API Permissions for OAuth 2.0 authentication

Office 365
•
EWS.AccessAsUser.All
•
full_access_as_app

If the password of the Office 365 credential is changed, you must also change the credential password on either the native Office 365 or hybrid Exchange connection properties.

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