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Unified Communications Analytics 8.8.2 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Drilling down to detailed information

If you have unrestricted data access, you can see both aggregate information and detailed information. When you launch an insight by clicking on the insight tile, the main view of the insight is displayed.

An insight can consist of composite views (charts, tables) such as summary insights or can consist of a single table view such as the details insights. When you first display an insight, you are looking at the main view of the insight.

You can drill down into the details of a specific item of data through the details browser.

 
Table 4. View icons at the top right of an insight allow different views of data.
Icon
What is displayed

Main view

Shows the insight main view of the data.

For some insights, the top level view (main view) might be a composite view of aggregate data containing graphs and charts and tables.

For other insights, the top level view might be a table with detailed individual records.

Details browser

The details browser provides a detailed view of a specific item of data:

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A detailed view of the data in table format on the left.
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The individual information for the highlighted table row in the details panel on the right.

Click on any row in the table and all the detailed information for the data in that row is displayed in the details panel on the right.

To drill down to additional information in the details panel, click a value that is in blue text.

Figure 1. Displaying all the information for a line item in the details browser.

Viewing insights with aggregate or unrestricted access

If you have aggregate data access, you can view “public” information in insights. Public information is information that does not specifically identify both individuals in a messaging transaction or does not include “private” information such as message subject, file attachment name, or message ID. If you are collecting message body information, the message body is also considered private.

Other information is considered “sensitive” and may be available for aggregate access depending on the filters you have set. Sensitive information can include:

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file attachment extensions
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subject keywords
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participants
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send and received time of day
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importance.

With aggregate access, you can view sensitive information in some insights. However, sensitive information is not available for specific individuals unless you have unrestricted access.

Adding filters can change access

Generally, with aggregate access, you can add a filter for one sensitive item in a single insight but not for two or more sensitive items. For this reason, when you modify an insight, some information may become available or unavailable when you change the selected filters for entities (such as senders, receivers, messages, groups, sessions, conferences).

For example, if you have aggregate access to data, you can view insights that contain information such as

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How many emails were sent and received by your organization and who are the top senders?
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Which mail-enabled groups have not been active lately?
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How many emails were sent with file attachments and how big were they?

However, if you only have aggregate access, you cannot modify an insight to include private information such as

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what are the number of messages sent from one specific person to another specific person?
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what is the size of a specific mailbox and its last logon date?
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what are the details of a scheduled Exchange meeting and who are the attendees?
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which sent messages had a specific file attachment (such as “purchase.docx”)?
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what are the number of messages from a department that contained a specific message subject? However, you can see the number of messages from a department that contain a specific subject keyword. For more information, see Specifying subjects and subject keywords .

Filters that are related to response time, such as delivery time, received time of day, was received after hours, and receipt date, are available only for the receivers of a message.

To see detailed and private information in insights, you must have an unrestricted security access.

How can I find details insights?

The details insights are not shown by default (the recommended insights). You can add details insights to your home page using the library.

To add details insights to the home page
1
Click the library icon to access the insights library.
2
In the library search option field, enter “details”.
3
For each details insight that you want, click Add to Home Page.
4
When all the insights are selected, click the home page icon .

Modifying UC Analytics insights

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Adding filters, including comparisons, and changing the date range
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Adding comparison data to an insight
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Viewing date ranges for different data
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How the filters work
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Using shortcut filters
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Modifying insight graphs and charts
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Customizing tables in insights
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Inserting additional columns in tables
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Modifying the layout of an insight
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Saving customized insights and renaming insights
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