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Unified Communications Analytics 8.8.2 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Accounts used during installation

The account that you use to install UC Analytics must be a local administrator on the computer. If you are distributing the services, the account must have local administrator rights on each computer on which you are installing.

During installation you can specify an account that is used to run the Data Engine service. This account must be a domain account and must have local Admin rights on the computer on which the Data Engine service is installed.

By default, the account that is used to install UC Analytics is set as a product administrator, which means that the account can access the Admin Settings which are used to configure the product.

 
* 
IMPORTANT: It is not recommended that you use the built-in domain Administrator account for installing or for accessing UC Analytics. If you have a child domain in your environment, or if you have two root level domains, you will be unable to install the product or access the web site.
Changing a service account before upgrading

If a service account has changed, you can update the account using the Change Service Account option in the Deployment Manager. This option changes the account in Windows for the UC Analytics services and in the UC Analytics configuration database. For more information, see Changing the service account .

Performing a pilot installation

A pilot installation installs all services on a single computer. All servers on which UC Analytics services are installed must have a static IP address defined.

To perform a pilot installation of UC Analytics
1
Copy the UC Analytics.exe file to the computer on which you want to install and double-click the file.
- OR -
Double-click the autorun.exe file and select the Install tab.
2
Beside the heading for the UC Analytics Installer, click Install.
3
Select Pilot Install.
4
Enter information about the environment from which you want to gather data such as the number of Active Directory users, Exchange mailboxes, Skype for Business/Lync users, and/or Cisco users and the time that you want to retain the collected data.
The UC Analytics installer verifies the disk space and physical memory (RAM) on the selected server and provides approximate estimated recommendations for your hardware configuration.
5
Enter the credentials that will be used to run the Data Engine service and click Next.
The account must be a domain account (not a local computer account) and must have local Admin rights to the computer on which the Data Engine service is being installed.
6
Verify that the software prerequisites are met and click Next.
7
Specify the users who will be product administrators and have access to Admin Settings and click Next.
By default, the account used to install UC Analytics is added to the accounts that can access the Admin Settings. You can add additional users by rerunning the installer and selecting to add additional product administrators.
8
Accept the license agreement and install the product.
9
To access Admin Settings, open the UC Analytics web site:
http://<ServerName>/Analytics
10
Click the gear icon on the home page side bar.

Performing a production installation

When you perform a production installation, you can install different services on separate computers. You can run the installer centrally and remotely deploy the different services to different computers.

When planning a distributed installation, be aware of the following factors:

•
All servers on which the UC Analytics services are installed must have a static IP address defined.
•
The port numbers that are specified for the various services are the user port numbers (1024-49151). Any port number that you specify should not already be in use. If you have a firewall, ensure that the ports that you specify have access.
•
You can install additional collector roles (Data Engine and Query Engine). It is recommended that if you install a Data Engine (Collector) on a server, you also install a Query Engine (Collector) on the same server.
•
To improve performance and distribute the data storage load, you can install multiple instances of the Storage Engine service. Ensure that you specify a storage directory in which you have enough available disk space; otherwise the installer will use the default installation location.

For information about rules for distributed installations, see Rules when performing a distributed installation .

To perform a production installation of UC Analytics
1
Copy the UC Analytics.exe file to the computer on which you want to install and double-click the file.
- OR -
Double-click the autorun.exe file and select the Install tab.
2
Beside the heading for the UC Analytics Installer, click Install.
3
Select Production Install.
4
Enter information about the environment from which you want to gather data such as the number of Active Directory users, Exchange mailboxes, Skype for Business/Lync users, and/or Cisco users and the time that you want to retain the collected data and click Next.
5
Select either Recommended Deployment or Advanced Deployment.
Recommended Deployment
If you selected Recommended Deployment, the installer displays the recommended deployment options for one or more servers. It shows the recommended memory and storage for each configuration.
Table 12. Deployment options based on estimated RAM required.
Estimated RAM required
Number of options displayed

Less than or equal to 64 GB RAM

One option is displayed.

Greater than 64 GB RAM but less than or equal to 128 GB RAM

Two options are displayed.

Greater than 128 GB RAM

Three options are displayed

1
Select the option that you want.
The Configuration Deployment page shows all the service roles to be installed and shows a placeholder server (Server1, Server2, and so on) with the appropriate roles selected.
2
Select a server and click Edit Properties.
3
Enter the actual server name for the server on which the service roles will be installed.
a
If you want to install the service application binaries (program modules) on a drive other than C or to a different directory, enter the path for the location in the Application Binaries Directory Path field.
4
Repeat Step 2 and Step 3 for each server on which service roles will be installed.
Advanced Deployment
If you selected Advanced Deployment, the installer displays the Configuration Deployment page with all the service roles to be installed and lists the current server with all roles selected.
1
To remove any roles from the current server, click Edit Properties and remove the roles that you do not want installed.
2
To add additional servers and specify the roles that should be installed on each server, use the following steps:
a
Click Add Server.
b
Specify the server name and select the check boxes for the server roles that are to be installed.
c
If you want to install the service application binaries (program modules) on a drive other than C or to a different directory, enter the path for the location in the Application Binaries Directory Path field.
d
Repeat Step a and Step b for each server on which UC Analytics roles are to be installed.
For most installations, you can use the default values defined for each server role. However, you can change the default values if necessary.
6
To change the default values for a server role, click Edit Properties.
7
Click Advanced, enter any changes to the properties for the selected server role and click OK.
 
Table 13. Data Engine service properties.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine service for query purposes.

Configuration Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine for configuration purposes.

Primary Data Collector

When installing the Data Engine (Collector), you can specify that the collector be used as the primary collector that is used to run any background jobs such as Database Consistency. For information about these jobs, see Data sources that run in background as needed .

By default, the first installed Data Engine (Collector) is set to be the Primary Data Collector.

 
Table 14. Query Engine service properties.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

NOTE: Physical memory is automatically assigned during installation. After you successfully install, if you display the properties dialog, the currently installed physical memory is displayed in the text box.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Data Engine service to access the Query Engine service.

 
Table 15. Storage Engine service properties.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

NOTE: Physical memory is automatically assigned during installation. After you successfully install, if you display the properties dialog, the currently installed physical memory is displayed in the text box.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Query Engine service to access the Storage Engine service.

8
In the Storage Directory Path field, specify the directory path in which all the collected data is stored and click Next.
The UC Analytics installer verifies the hardware prerequisite for required disk space against actual disk space and physical memory (RAM) on the selected servers for the roles you have specified and provides recommendations for your hardware configuration.
9
Enter the credentials that will be used to run the Data Engine service and click Next.
The account must be a domain account (not a local computer account) and must have local Admin rights to the computer on which the Data Engine service is being installed.
10
Verify that the software prerequisites are met.
11
Specify the users who will be product administrators and have access the Admin Settings and click Next.
By default, the account used to install UC Analytics is added to the accounts that can access the Admin Settings. By rerunning the installer and selecting Change Product Administrators, you can add or remove product administrators.
12
Accept the license agreement and install the product.
13
To access Admin Settings, open the UC Analytics web site:
http://<ServerName>/Analytics
14
To begin product configuration, click the gear icon on the home page side bar. For more information, see Configuring UC Analytics .

Installing a second Storage Engine after installation

At some later date, if you have installed only one Storage Engine, you might decide to install a second Storage Engine. For information about adding a second Storage Engine to an existing installation, see Deploying a second Storage Engine .

 
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