PST Flight Deck 9.2 - Administration Guide

Getting Help

If you experience an issue while using our product, please use this guide to attempt to gather as much information as possible about the nature of the issue. Identification of the point of failure of an issue and collecting the appropriate logs when starting a ticket will aid the support process and ultimately, the resolution of the issue you are experiencing. When you have an issue that you are unable to address yourself, you may also contact a Quest support representative by going to www.support.quest.com/contact-support.

If you have a question on how to use a feature of the product, sizing, or any product related questions regarding the use of the product, then please contact your Field Enablement representative for further guidance.

About

We are more than just a name. We are on a  to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical Support Resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com. The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

·Submit and manage a Service Request

·View Knowledge Base articles

·Sign up for product notifications

·Download software and technical documentation

·View how-to-videos

·Engage in community discussion

·Chat with support engineers online

·View services to assist you with your product