IMPORTANT: Only organization administrators can access this page.
The Manage Organization Admins page allows you to view and manage the users associated with your organization.
The following options and information appears on this page:
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: This field is used for filtering the displayed users.
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Name: This is the name associated with the user.
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Email: This is the email address associated with the user.
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Role: This is the role currently assigned to the user.
Clicking the 
button associated with a user allows you to change a user's role. Depending on the type of user you are looking at, Promote to Organization Admin or Demote to Collaborator will be available for selection.
NOTE: This option does not appear when you are viewing your own account since you cannot demote your own role. It also does not appear for users that do not have a Starling Platform account (for example, end users of a configured service). To view a list of users associated with your services, see Access Summary page.
The Manage Organization Admins page allows organization administrators to manage the users associated with your Starling organization by promoting or demoting a user's access level within the organization.
To edit a role within an organization
NOTE: Only organization administrators can edit roles within an organization. Also, you cannot demote your own role.
- From the Starling home page, click the
button in the upper right corner.
- In the Organization Admins section of the Settings page, click Manage.
- Locate the user you want to edit. You can use the filtering options at the top of the page to filter the listed users.
- Click the button associated with the user and, depending on their current role, you can select to either demote the user to a collaborator or promote them to an organization administrator.
- Demote to Collaborator: Selecting this option will demote the user to a collaborator within the organization. This role retains access to all services they are currently assigned, but they have limited capabilities when it comes to configuring the organization. This means they will be unable to access the Access Summary page and cannot delete the organization.
- Promote to Organization Admin: Selecting this option will promote the user to an organization administrator within the organization. This role retains access to all services they are currently assigned and also allows them to configuring the organization. This means they will be able to access the Access Summary page and can delete the organization.
The new user role will automatically save once an option has been selected.
The General Data Protection Regulation (GDPR) is a European Union regulation that requires information to be reported regarding sub-processor changes and data breaches. The Manage GDPR Contacts page allows organization administrators to manage the users that will be contacted regarding these GDPR items. This page is used for the following tasks:
NOTE: By default, the organization administrator is automatically added as the GDPR contact.
The Manage GDPR Contacts page allows organization administrators to add users that will be contacted regarding General Data Protection Regulation (GDPR) items.
To add a GDPR contact
NOTE: Only organization administrators can add GDPR contacts within an organization.
- From the Starling home page, click the button in the upper right corner.
- In the Manage GDPR Contacts section of the Settings page, click Manage.
- Click Add Contact.
- In the GDPR Contact dialog, enter a first and last name for the contact.
- In the Email field, enter an email address for the contact. All related GDPR emails will be sent to this address.
- Select the check box for each type of email that the contact will be sent.
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Click Save.
The new contact will now be listed on the Manage GDPR Contacts page.
