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NetVault 13.0.2 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Configuring Web Service to disable protocols

You can modify the Web Service configuration to disable protocols for incoming web service connections settings to prevent from allowing one or more protocols. You can configure this setting from the Change Settings page.

To configure Web Service to disable protocols:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, under Services, click Web Service. In the Web Service dialog box, configure the following setting:
•
Protocols to disable for incoming Web Service connections: Enter the protocol to disable for incoming web service connections. However, if the entered protocol does not match with protocols of incoming web service connection, no protocol is disabled. To disable multiple protocols, enter the values separated by comma. By default, this field is blank and all the protocols are allowed.
•
Click Apply to apply the new settings and close the dialog box.

Enabling Web Service auditing

Web Service auditing is disabled by default. You can enable Web Service auditing from the Change Settings page.

To enable Web Service auditing:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, under Services, click Web Service. In the Web Service dialog box, configure the following setting:
•
Enable Web Service auditing: To track Web Service requests, select this check box. When Web Service auditing is enabled, NetVault creates an audit log file “webservice-audit.txt” in the NetVault installation directory to record the Web Service requests.
3
Click Apply to apply the new settings and close the dialog box.

Configuring timeout period for client operations

You can modify the Web Service configuration settings to resolve any timeout errors that occur during client operations like browsing or opening the selection tree nodes. These settings can be configured from the NetVault Server Settings page.

To configure timeout period for client operations:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, under Services, click Web Service. In the Web Service dialog box, configure the following setting.
 
Table 146. Web Service timeout settings for client operations
Setting
Description

Physical Client Short Timeout

The amount of time the Web Service waits for short duration operations, like requesting the plug-in list for a client.

The default timeout period is 30 seconds. You can change it to any value between 10 and 120 seconds.

Physical Client Medium Timeout

The amount of time the Web Service waits for medium duration operations, like removing a server (for example, Database Server).

The default timeout period is 60 seconds. You can change it to any value between 60 and 120 seconds.

Physical Client Long Timeout

The amount of time the Web Service waits for long duration operations, like populating the selection tree.

The default timeout period is 3,000 seconds. You can change it to any value between 120 and 60,000 seconds.

 
* 
NOTE: You must restart the NetVault Service to apply any changes to these settings.
3
Click Apply to apply the new settings and close the dialog box.

Configuring timeout period for saveset removal request

By default, the timeout period for saveset removal request is set to 600 seconds. When the Web Service Worker Process (nvwsworker) sends the delete request to Media Manager, it waits for 600 seconds. If the Media Manager is unable to complete the request within this period, the Web Service Worker Process times out and reports an error (“Failed to receive reply from Media Manager”). If you receive this error, change the SavesetRemoveTimeout setting in the webservice.cfg file.

To configure the timeout period for saveset removal request:
1
Open the file webservice.cfg in a text editor. You can find this file in the config directory under the NetVault installation directory.
2
In the [WebService] section, configure the value for the SavesetRemoveTimeout setting:
[WebService]
SavesetRemoveTimeout=<Value>
The default value for this setting is 600 seconds.
3
Save the file.
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