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NetVault 11.4.5 - Administration Guide

Introduction Getting started Configuring clients Configuring storage devices Backing up data Managing policies Restoring data Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in table view Managing disk-based storage devices in tree view Managing tape libraries in table view Managing tape libraries in tree view Managing tape drives in table view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user accounts Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Safe Mode in NetVault Backup

The following error conditions can force NetVault Backup to run in Safe Mode:

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A key process such as Media Manager or Schedule Manager fails to start.
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The PostgreSQL database is unavailable or NetVault Backup is unable to connect to one or more databases.
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The NetVault Backup Server is low on disk space.

When these errors occur, NetVault Backup continues to run in a restricted mode, allowing you to use the WebUI to diagnose and troubleshoot the problems.

In safe mode, you can access the following pages:

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Problem Summary: This page lists the issues that caused NetVault Backup to enter safe mode. Depending on the error type, the Fix option is provided to assist you in resolving the error.
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View Logs: You can use this page to examine the log messages, which can contain additional information about the error condition.

You can use the following options that are available on the Safe Mode pages:

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Use the Fix option to resolve the issue: The following table describes how you can use the Fix option to resolve the error.
 
Error type
Available options

Key process failures

When NetVault Backup enters safe mode due to this error, no options are provided to resolve the issue.

Database connection failures

The Fix option checks the connection status, and displays the following information:

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Status of the PostgreSQL Service (whether it is running or not)
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Connection status for Logs, Auditor, Scheduler, and Media databases

The Fix option also provides a link to restart the PostgreSQL Service.

Low disk space issues

The Fix option shows the disk space usage percentage, and provides the following links to free up disk space:

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A link to delete diagnostic trace files, if there are any. This option also disables tracing on the server.
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A link to delete online backup indexes. You can specify the amount of disk space that you want to reclaim in the Index file cleanup dialog box.
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Restart NetVault Backup in normal mode: Once NetVault Backup enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault Backup in normal mode.
You can use the Restart in normal mode button or links on the page to restart the application.
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Search Knowledge Base articles: You can use the Knowledge Base link to search knowledge base articles for solution.
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Restart NetVault Backup with diagnostic tracing enabled: You can use the link on the page to restart NetVault Backup in normal mode with diagnostics tracing enabled.
 
* 
NOTE: Diagnostic tracing should only be enabled under the guidance of Quest Technical Support.
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Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue.

 

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