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KACE Systems Deployment Appliance 9.2 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Managing offline deployments About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Updating appliance software

View the appliance version
Check for and apply automatic updates
Update the appliance manually

You can check for and install appliance software updates. When you update the appliance, custom configurations, such as the boot environments, Boot Manager, and default boot actions are preserved. Update the Remote Site Appliance (RSA) OVF image each time you update the appliance software.

View the appliance version

View the appliance version

You can view the version of your appliance from any page, and you can check for and apply appliance software updates from the Appliance Maintenance page.

Choose one of the following methods to view the appliance version:

•
View the appliance version from any page.
1.
Click the About Appliance link in the lower-right corner of the Need Help panel to view version and copyright information.
•
View the current software version, and check for and apply appliance software updates.
1.
On the left navigation pane, click Settings to expand the section, then click Appliance Maintenance to display the Appliance Maintenance page.
* 
NOTE: When your license expires, a message appears at the top of the page, instructing you to update your license. The License Maintenance Status field on this page indicates the state of your license. To update your license, obtain a new key from your KACE sales representative, and update it on the Registration and Licensing page. If one or more Remote Site Appliances are associated with this appliance, the new license key is automatically updated on those RSAs after a synchronization.
2.
Verify the current software version number under SDA Appliance Updates > Current Version .

Check for and apply automatic updates

Check for and apply automatic updates

You can check whether a newer version of the appliance software is available.

* 
NOTE: Always back up appliance components before installing updates or upgrading the appliance software. For instructions, see Use Off-Board Package Transfer.

Reboot the appliance before upgrading. If your appliance is on an earlier version, upgrade to the minimum version and enable SSH before proceeding with the installation. If using an RSA, upgrade the RSA OVF image to the current version. The appliance requires internet access to apply software updates.

Some updates take a few hours to apply and might require the appliance to reboot.

1.
On the left navigation pane, click Settings to expand the section, then click Appliance Maintenance to display the Appliance Maintenance page.
* 
NOTE: You can only update the appliance if your license is up to date. When your license expires, a message appears at the top of the page, instructing you to update your license. The License Maintenance Status field on this page indicates the state of your license. To update your license, obtain a new key from your KACE sales representative, and update it on the Registration and Licensing page. If one or more Remote Site Appliances (RSAs) are associated with this appliance, the new license key is automatically updated on those RSAs after a synchronization.
2.
The KACE SDA Updates section displays the status of the appliance software. If the software is not up-to-date, under Automatic Updates, click Check for Server Updates.
If your appliance license has expired, this is indicated in the Update Status field, instructing you to obtain and register a new license. To do that, request a new key from your KACE sales representative, and enter it on the Registration and Licensing page.
3.
When an update is available, back up your appliance components to a different location before applying the update. See Use Off-Board Package Transfer.
Each time you update the appliance software, update the RSA OVF image.

Update the appliance manually

Update the appliance manually

You can apply patches and updates to the appliance software and database manually when an appliance does not have internet access.

Download the latest kbin file to a device that you can access from the appliance. Reboot the appliance before upgrading. If your appliance is on an earlier version, upgrade to the minimum version and enable SSH before proceeding with the installation. Each time you update the appliance software, update the RSA (Remote Site Appliance) OVF image.

Some updates take a few hours to complete and might require the appliance to reboot.

1.
On the left navigation pane, click Settings to expand the section, then click Appliance Maintenance to display the Appliance Maintenance page.
* 
NOTE: You can only update the appliance if your license is up to date. When your license expires, a message appears at the top of the page, instructing you to update your license. The License Maintenance Status field on this page indicates the state of your license. To update your license, obtain a new key from your KACE sales representative, and update it on the Registration and Licensing page. If one or more Remote Site Appliances (RSAs) are associated with this appliance, the new license key is automatically updated on those RSAs after a synchronization.
2.
In the Appliance Updates section, under Manual Updates, select the update file.
If your appliance license has expired:
◦
You can still apply security patches and hotfixes, as applicable.
◦
To renew your license, request a new key from your KACE sales representative, and enter it on the Registration and Licensing page.
3.
Click Update Server.
If your appliance license has expired, and you attempt to update the server, the Maintenance Has Expired message box appears, as described in the above step. Otherwise, the KACE Appliance Upgrade Console page appears, displaying the upgrade log.
4.
Observe the contents of the log as the appliance is being upgraded.
◦
The upgrade can take some time, depending on the number of system images on the appliance.
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During the upgrade, the database is backed up. If there is not enough space on disk to back up the database, the upgrade will stop.
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The appliance reboots several times during the upgrade process. This is indicated in the message at the top of the page, followed by a page refresh.
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The upgrade process removes PXE Linux causing the K2000.0 and kbox2000.0 files to be removed. After the upgrade, you must update your DHCP configuration to use the new files, undionly.kpxe and ipxe.efi.
◦
If any issues are encountered during the upgrade, they are indicated in an error message, instructing you to contact Quest Support.
After the upgrade is complete, you are automatically redirected to the Software Transaction Agreement (STA) page, also known as EULA (End User License Agreement).
5.
Accept the EULA, then log in using the your admin ID and password.

The update is applied.

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