To remotely monitor a Windows® machine, some Foglight® agents require access to the WMI services, and specifically to the WMIConnectionService. This section outlines potential issues that may be encountered by agents attempting to access WMI, and provides solutions or workarounds.
In order to access WMI, the user that the monitoring agent connects as must have sufficient credentials. Any user included in the Administrator group on the monitored machine already has the required access levels. For more information, see Minimum requirements for Windows Management Instrumentation.
Since the agent connects remotely (that is, from an external source) the Windows® Firewall can interfere with operations. In such cases, it is recommended that you initially try disabling the firewall to determine if that allows the agent to connect. When the agent can connect with the firewall disabled, re-enable it and open the following ports:
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