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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Release Notes

Quest® KACE® GO 9.0 Mobile App Release Notes

Quest® KACE® GO 9.0 Mobile App Release Notes

About the KACE GO Mobile App
New features
Resolved issues
Known issues
System requirements
Product licensing
Installation instructions
More resources
Globalization
About us

These release notes provide information about version 9.0 of the Quest® KACE® GO mobile application for Google® Android™ and Apple® iOS, and about the application in general.

About the KACE GO Mobile App

About the KACE GO Mobile App

Capabilities for KACE Systems Management Appliance users
Capabilities for KACE Systems Management Appliance administrators
Privacy policy

KACE GO is the mobile interface of the Quest KACE Systems Management Appliance.

Capabilities for KACE Systems Management Appliance users

Capabilities for KACE Systems Management Appliance users

The KACE GO app gives the KACE Systems Management Appliance user the following capabilities, when accessing a KACE Systems Management Appliance system (version 13.1 or later).

•
Create, review, or update a service desk ticket.
•
Search for a previously submitted ticket.
•
Sort tickets by age, priority, owner, and status.
•
View attachments on tickets.
•
Attach photos to ticket comments.
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Receive real-time alerts of ticket events through push notifications.
•
Set what times of day to receive push notifications.
•
Launch phone dialer or email client from within service desk tickets.
•
Log in to KACE GO if your account is configured to use 2FA.
•
Use Security Assertion Markup Language (SAML) for single sign on. SAML is an XML-based protocol that passes security tokens between Identity and service Providers. When SAML is enabled and configured on the appliance, and you are logged in to your Identity Provider (IdP), you can log in to KACE GO without providing your KACE Systems Management Appliance user credentials. For more information on how to configure SAML on the appliance, see the KACE Systems Management Appliance Administrator Guide.

Capabilities for KACE Systems Management Appliance administrators

Capabilities for KACE Systems Management Appliance administrators

The KACE GO app gives the KACE Systems Management Appliance administrator the following capabilities.

•
Create, review, update, clone, delete, and resolve a service desk ticket.
•
Search for a ticket or a computer system.
•
Sort tickets by age, priority, owner, status, and by modified, created, and ticket due date.
•
View ticket history, including ticket history for machine and submitter.
•
Add comments to a service desk ticket.
•
Add work entries to a ticket.
•
View attachments on tickets.
•
Attach photos to ticket comments.
•
Search for Knowledge Base articles.
•
Include a Knowledge Base article while troubleshooting an issue.
•
Receive real-time alerts of ticket events through push notifications.
•
Set what times of day to receive push notifications.
•
Receive server monitoring alerts from the appliance.
•
View monitoring alert details and sort alerts.
•
Create service desk tickets from monitoring alerts.
•
Search and distribute active managed installations.
•
Deploy a script to target devices from KACE GO.
•
View and update ticket history and various fields.
•
Launch phone dialer or email client from within service desk tickets.
•
View detailed inventory information.
•
View tickets associated with a machine.
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View systems associated with a ticket.
•
View other tickets associated with the same asset as a ticket.
•
View, create, update, and delete assets.
•
Scan barcodes and associate them with assets.
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Use barcodes to perform bulk operations, to create or modify multiple assets, and to archive multiple device assets.
•
Filter a search by submitter or owner name.
•
When editing a ticket-related asset or device, restrict the list to submitter-owned assets or device.
•
Log in to KACE GO if your account is configured to use 2FA.
•
Use Security Assertion Markup Language (SAML) for single sign on. SAML is an XML-based protocol that passes security tokens between Identity and service Providers. When SAML is enabled and configured on the appliance, and you are logged in to your Identity Provider (IdP), you can log in to KACE GO without providing your KACE Systems Management Appliance user credentials. For more information on how to configure SAML on the appliance, see the KACE Systems Management Appliance Administrator Guide.
•
Archive assets.
•
Access Live Chat.

Like earlier versions Quest KACE GO 9.0, is English-only and not localized. For English speaking users in countries outside of the U.S., see regional privacy statements by navigating to https://www.quest.com/legal/privacy-policy-by-country.aspx, and selecting your language.

* 
IMPORTANT: Because KACE GO is an English-only application, using it requires that both the mobile device and the KACE Systems Management Appliance server have English as the language setting.
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