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Unified Communications Diagnostics 8.6.2 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Panels

The Exchange 2013 Diagnostic Console contains the following panels:

•
AD/DNS Panel
•
Server Roles Panel
•
Clients Panel
•
Client Access Server (CAS)
•
Mailbox Server (MBX) Transport Panel
•
Mailbox Server (MBX) Information Store Panel
•
OS/ Subsystem Panel

AD/DNS Panel

The components of the Directory Services panel indicate how Exchange 2013 interacts with directory services. This information includes:

 
Table 1. Exchange 2013 AD/DNS panel.
Component
Description

AD

Shows the status of the Active Directory (AD) servers used by this Exchange 2013 server. It will check the following conditions (non-edge Exchange servers only):

•
If the domain controller is local to this Exchange 2013 server’s AD site.
•
If the domain controller is synchronized with the rest of the forest.
•
The average LDAP Search Time (in msec) for all queries made against that domain controller.
•
The number of LDAP Search Timeouts for all queries made against that domain controller.
•
The ping time between the client (UC Diagnostics) and the domain controller.
•
If the domain controller is available on the network (from this client computer).

DNS

Shows the status about the Domain Name System (DNS) servers in use by this Exchange 2013 server. It will check the following conditions:

•
The ping time between the client (the Diagnostic Console) and the DNS server
•
If the DNS server can be reached on the network from this client

Server Roles Panel

The components of the Server Roles panel shows the Exchange 2013 roles that are installed. This information includes:

 
Table 2. Exchange 2013 server roles panel.
Component
Description

MBX

Shows whether the Mailbox role is installed on this Exchange 2013 server. The Mailbox role stores mailbox data, performs processing and rendering for client connections proxied by the Client Access server, and handles Unified Messaging requests. Mailbox servers can be organized into back-end clusters that use database availability groups (DAGs).

CAS

Shows whether the Client Access role is installed on this Exchange 2013 server. The Client Access role proxies connectivity for all clients, such as Microsoft Office Outlook, Outlook Web App, mobile devices, POP, and SMTP and also accepts mail from and delivers mail to other mail hosts on the Internet. Client access servers can be organized into Client Access server arrays.

EDG

Shows whether the Edge Transport role is installed on this Exchange 2013 server. Edge Transport servers handle the following functions:

•
Provide the rules that control mail flow and protect against spam as mail enters and leaves the organization.
•
Process all the external mail flow for the Exchange organization.

Clients Panel

The Clients panel groups components that represent current client connections to this Exchange 2013 server. This information includes:

 
Table 3. Exchange 2013 clients panel.
Component
Description

OWA

Indicates the number of current Outlook Web Access (OWA) users logged on to this Exchange 2013 server. The Client Access role provides OWA to allow you to access your mailbox from a web browser and have full access to all the information in the mailbox including task lists, calendar information, mail items, public folders, UNC shares and SharePoint documents. This value is decremented when users log out of their OWA session, or the session times out.

Outlook

Shows the number of users currently connected to this Exchange 2013 server through RPC over HTTP. In Microsoft Exchange Server 2013, the Outlook Anywhere feature, formerly known as RPC over HTTP, lets clients that use Microsoft Office Outlook to connect to their Exchange servers from outside the corporate network or over the Internet using the RPC over HTTP Windows networking component.

ActiveSync

Shows the number of current secure HTTP connections (HTTPS) that are established from Windows Mobile-based or Exchange ActiveSync-enabled mobile devices to this Exchange 2013 server. ActiveSync is a push-orientated protocol. Data such as user messages, schedules, contact information, and tasks are synchronized over the HTTPS connection.

Web Service

Shows the current number of connections with the World Wide Web Publishing Service (W3SVC) for this Exchange 2013 server. This information can help you determine if your server can handle the current user load.

IMAP4

Shows the number of IMAP4 connections to this Exchange 2013 server. The Client Access role provides IMAP4 access to mailbox data for clients that rely on this protocol.

IMAP4 is an Internet messaging protocol that allows you to access mail on a server or download it to your computer. IMAP4 is designed for an environment where you can log on to the server from a variety of different workstations or across slow links.

The IMAP4 protocol is disabled by default on Exchange 2013 server. If this Exchange server needs to support IMAP4 clients, start the IMAP4 service. Otherwise, leave it disabled for security reasons.

POP3

Shows the number of POP3 connections to this Exchange 2013 server.

POP3 is an Internet messaging protocol that supports simple offline mail processing. POP3 allows you to download e-mail messages from the server and store them locally on a client computer.

By default, POP3 is not enabled. If POP3 is required, start the service. If this Exchange server does not need to support POP3 clients, leave it disabled for security reasons.

UM Clients

Shows the number of voice mail calls that are currently connected to the Unified Messaging Server since the service was started.

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