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Navigation: Frequently Asked Questions > License Key Troubleshooting |
Question
I have been unable to get Metalogix Content Matrix to recognize my license key. When I copy and paste it into the box, I get a "the specified license key is invalid" error.
Answer
Here are some things to check:
·Make sure that the license covers the product edition. (For example, if you are licensed for SharePoint Edition and Public Folder Edition and try to activate the license for eRoom Edition, the invalid error will display.)
·Confirm that the license you are installing is for the correct application versions of Metalogix Content Matrix. Contact Quest to verify that it is.
·When performing an offline key activation, make sure to enter the long key in its entirety, including the "=" symbol at the end of it.
·Verify that you have write privileges to the registry. The installer will fail if the registry is locked. In some cases there may be a group policy that is preventing the user from adding the key in the registry, despite the user having the correct permissions.
·Some versions of Windows will automatically block write access to the registry under the user account, even if that account has write access to the registry. In this case you can go to the application installation folder, right click on the application .exe file, and choose 'Run as Administrator'. Then re-enter the license key.
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Navigation: Frequently Asked Questions > Errors Connecting to SharePoint 2019 or SharePoint Server Subscription Edition in a FIPS-Enabled Environment |
Question
Why am I getting an error when I try to connect to SharePoint 2019 or SharePoint Server Subscription Edition in a FIPS-enabled environment?
Answer
Content Matrix uses some assemblies for FIPS compliance that are not supported for certain SharePoint 2019 and SharePoint Server Subscription Edition connections.
For a remote object model (MEWS) connection (displays for the top node) for SharePoint 2019:
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- <!DOCTYPE html> <html>
For a local object model (OM) connection (displays at the item level for SharePoint 2019 and SharePoint Server Subscription Edition):
The type initializer for 'Microsoft.SharePoint.ApplicationRuntime.SPRequestModule' threw an exception
In addition, errors will display in Browser View and Items View.
The workaround for SharePoint 2019 is to connect using a SharePoint Database connection. You will not, however, also be able to make an external server connection.
For SharePoint Server Subscription Edition, you can connect using a database or remote object model (MEWS) connection.
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Navigation: Frequently Asked Questions > Determining the Status of a Migration Running in the Background |
Question
Is there a way to determine what the status is for a migration that is running in the background?
Answer
Yes, this can be done. This is more of a workaround method that should achieve the same results.
For this method to work users must create a new batch file for the job list, and store it in a commonly accessible area on the file system. Give this job list the same name as the one that is, or will be, running in the background. After the main job is running in the background, the new job file can be opened in any users instance of Metalogix Content Matrix. When the new job is opened, users will be given a snapshot view of the job in progress (this is not a real-time update).
For example, let's say that a job file called "Big Job" is running in the background, and another user wants to determine the progress for this job. They would create a new Job file, and call it "Big Job" to match the existing (running) job and then place that file in a commonly accessible area on the file system. Next, they would open this new job file (the copy) in their instance of Metalogix Content Matrix. This should give the user a snapshot view of the original "Big Job" migration, in process, as it continues to run in the background.
Users can use this method to quickly determine how far along the migration is, and it's status.
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Navigation: Frequently Asked Questions > MySite and User Profile Migration Issues |
Question
I am having issues migrating MySites, more specifically the User Profiles that are associated with MySites. What could be causing this issue, and is there a solution for it?
Answer
In most cases Metalogix Content Matrix can migrate MySites along with the User Profile data, however, there are cases in which this data may have trouble migrating across.
MySites can use one of four possible naming conventions in the MySite host, and these naming conventions can affect how MySite and User Profile data can be returned. These naming conventions are:
·Domain_Username - This naming convention requires that the MySite name needs to be specified as the same name for the user who it belongs to. The Domain_Username format is used to name the MySite. For example if user User_1 had a MySite, the MySite would be named User_1.
·Unknown - The naming convention for this type is an unknown format. As a result all Metalogix Content Matrix can return is the information we get from the SharePoint Object Model (OM). This format is returned if end users have modified the naming convention to a custom format. This is usually the naming convention that causes the most issues.
·Username_CollisionsDomain - This naming convention uses a User name format (and not a Domain_Username format). When migrating MySites, Metalogix Content Matrix will use the Domain_Username format if a MySite with the User name (under the User name format) already exists.
·Username_CollisionError - This naming convention will be used if the Username_CollisionsDomain format is being used and an exception is thrown because a site with the same user name already exists.
In the case of the Unknown naming format, Metalogix Content Matrix may not be able to preserve the naming convention, in which case the migration of the MySite should fail.
In this type of situation there is a workaround method that users can use. Instead of migrating the MySite as a MySite, you can migrate it as a regular SharePoint site collection (to any target location). Once this is done you can then manually link the User Profile to the appropriate site collection or site.
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