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NetVault 13.0.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Viewing tape library details

The Manage Devices page shows all the devices that have been added to the NetVault Server. The current status of the devices is depicted using the following light icons.

 
Table 84. Device status icons
Status Indicator
Description

Green light

Device is online and available for use.

Yellow light

Device is in use. NetVault is able to detect the device, but unable to access it for backup or restore jobs.

Red light

Device is currently offline. NetVault can detect the device but it cannot be accessed for backup or restore jobs.

Red cross

Device is unavailable (the SCSI cable is disconnected, the device is removed, or any other reason). NetVault cannot detect the device.

To view device status and performance statistics:
1
In the Navigation pane, click Manage Devices. Select Tree View.
2
To view the details of a particular device, click the corresponding library and then click Status.
3
The library status dialog box includes the following information under the Details tab:
•
Name: Library name.
•
Machine: Machine name.
•
Status: Device status (online or offline).
4
Click OK to close the Details dialog box.

Modifying a library

To modify a library, follow these steps:
1
In the Navigation pane, click Manage Devices. Select Tree View.
2
Click the applicable library, and click Modify.
3
Edit Device page appears. This page displays Library Configuration area and Selected Drives area. Click Show Drives tab to display Choose Drives area.
4
In the Library Configuration area, click the applicable library to display the library picture, type, and details in the Selected Drives area. The Selected Drives area shows the details of the first drive in the selected bay.
5
Click the library and then click Configure. Configure the parameters under the following tabs:
 
Option tab
Description

Configuration

For more information about these settings, see General settings for tape libraries.

Cleaning

For more information about these settings, see Drive cleaning settings.

Entry/Exit Ports

Select the desired options for entry/exit ports.

Mixed Media

For more information about these settings, see Mixed media settings.

SCSI Configuration

The default timeout value for the different types of SCSI commands is set to zero, which correspond to the following intervals:

•
Fast SCSI Commands – 300 seconds
•
Slow SCSI Commands – 900 seconds
•
Very Slow SCSI Commands – 3 hours

An error is logged if a command execution does not complete within the specified interval. You should not change the default timeout for any of the SCSI commands unless otherwise advised by Quest Support.

6
Click OK to close the configuration dialog box.
7
Click Save.

Changing the device view type

NetVault provides two device view types:

•
Physical View – This is the default view type. This view displays the actual structure of the library, including all drives, slots, and entry/exit ports. Media are shown at their current location in the library.
•
Logical View – This view is centered around the actual media in a library. The device tree consists of two folders – Drives and Media. The libraries and drives are grouped as Drives, and the Media are grouped according to the Group Label.

To change the device view type, follow these steps:

1
In the Navigation pane, click Manage Devices.
2
Click Change View.
3
NetVault will change the view from Physical to Logical or vice versa, and displays a message.

Opening and closing library door

Before opening a library door, you must issue the Open Door command from the WebUI. NetVault puts a software lock on the library door to prevent anyone from opening the door without issuing the Open Door command. If you do not issue this command, NetVault does not know when tapes are added, removed, or rearranged, and it may attempt to load non-existent media.

To open a library door from WebUI:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the applicable library. Click Open Door.
The library goes offline when you open the door.
3
To bring it back online, click the library and click Close Door.
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