This topic contains known issues in the following categories:
Table 10: Core and Windows known issues
Issue ID | Known Issue Description | Workaround | Functional Area |
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27309 93141 |
ESXi virtual export with automatic disk mapping using default configuration for the VM configuration location fails with unclear error. The Failure Reason is "Task 'ReconfigVM_Task' failed: Invalid configuration for device '0'." | Reduce the number of concurrent exports. | Virtual exports, ESXi |
109790 | This issue applies only to agentlessly protected VMs successfully using a non-phone-home (NPH) front-end capacity license. If the VM is removed from protection and re-protected using the same license, the license status appears as "Trial" instead of "Active." | Completely delete the registry (licenseinfo) hive and apply the NPH key again. | Licensing, agentless protection |
109682 | When attempting to archive to an existing Azure Government cloud account, error 'Initialization of new instance of type...' appears and archive is unsuccessful. | No workaround at this time. | Archive, cloud, Azure Government |
109575 | On a specific environment, Core Console UI does not load, with the error "Attempted to read or write protected memory. This is often an indication that other memory is corrupt." | No workaround at this time. | Core Console UI |
109188 | When setting the protection schedule for an interval of 24:00 (24 hours exactly) and saving as a template, the Core does not apply this template properly. No transfers occur when based on a saved template using this interval. This affects Core releases 6.3.0 and 6.4.0. | Until this defect is addressed, do not use an interval of 24:00. For example, you can use 23:59. | Protection schedules |
108299 | Replicated data is incorrectly calculated as protected data when a non-phone-home capacity license is applied on the target Core. "Used by this Core" statistic on the target Core should read "0" or unlimited, since replication data transfer is not counted towards limitations for licensing. | 1. Increase license pool size (purchasing additional licenses if necessary). 2. Use another type of license (for example, a standard phone home capacity license). |
Replication, licensing |
107978 | When deploying the Rapid Recovery Agent from the Core server, the Microsoft Store Install Service disappears from the list of services visible on the protected machine. | No workaround at this time. | Agent installation |
107947 | On a specific environment, virtual export fails to start, with error: 'Cannot connect to a remote machine '{0}' ' sometimes on unstable environment. | No workaround at this time. | Virtual export |
107855 | On a specific Dell PowerEdge Windows server environment, protected machine hangs briefly (up to 1 minute) every hour when the Rapid Recovery Agent service starts, seemingly due to a 20-30 BCD query. | Perform BCD queries one at a time, sequentially, to avoid this issue. For diagnostic steps, see Quest Knowledge Base article 259558. | Agent hang |
107755 | When creating an archive using the Archive Wizard, if you return from the Options wizard page back to the Machines page, there is no ability to edit the date range. | Close the wizard without saving the archive, and run through the wizard again. | Archiving, usability |
107346 | When restoring or performing virtual export of a volume with 512-bytes per sector to a volume with 4096-bytes per sector, a warning message does not appear. | For workaround, please see Quest Knowledge Base article 144232. | Virtual export, notifications |
107304 | On a specific appliance environment, the error message "GetResponse Timed Out" appears when trying to open the Appliance page. | No workaround at this time. | Appliance, Core Console UI |
107182 | Encryption key does not apply to cluster nodes during cluster protection. | Select encryption key for nodes manually in Settings. | Encryption |
106938 | On a specific appliance environment, the "Storage Hardware" information is not available on the Appliance Health page. | No workaround at this time. | Appliance, Core Console UI |
106545 | When upgrading a Core (in languages other than English) that protects machines with Agent version earlier than 5.4.3.106, the Compatibility page of the Rapid Recovery Core Installer wizard incorrectly shows Agent version 7 in the message instead of Agent 6.2 or Agent 6.3 (based on the installer being used). | None available. Disregard the version number. Protected machines with supported operating systems will be upgraded to Rapid Recovery Agent version 6.3. | Installer, localization |
105830 | Rollup job does not merge replicated recovery points according to the retention policy if seed drive for older recovery points was not consumed. | None available. | Rollup jobs, replication, seed drive |
105445 | Trustedinstaller process called during every metadata request from Agent, consuming about 100MB of additional RAM. | Contact for a patch to address this issue. | Metadata |
104393 | In a specific environment, when a shadow copy has a specific path, agentless backup fails with "Invalid URI: The hostname could not be parsed" error. | Contact for a patch to address this issue. | Agentless |
103477 | If the Quest NetVault Backup with BMR plugin is installed on the same server as the Rapid Recovery Core, then ESXi exports fail. | Copy the following DLLs from Coreservice\vddk\bin to the Coreservice folder, and then restart the Core service:
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Virtual exports |
102756 | A deploy to Azure fails if the cloud service name is specified in FQDN format. | Specify only the hostname (without periods) in the Cloud service name text box. For example, instead of specifying companycloudhost.cloudapp.net, enter companycloudhost. | Azure |
102390 | Drive letters are not assigned on an exported machine that is identical to the original machine. | Assign drive letters manually, or contact Support for a script to run on the exported machine that solves the issue. | Virtual exports |
101736 | Add menu for switching between pages with recovery points on the top of the Recovery Points page. | None available. This item is an enhancement request. | Recovery Points, GUI |
97451 | Volume letters are not assigned after BMR for GPT partitions of ESXi Agentless VM. | Assign drive letters manually. | BMR, ESXi agentless |
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Table 11: Documentation known issues
Issue ID | Known Issue Description | Workaround | Functional Area |
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109897 |
The following corrections were made to the Rapid Recovery 6.4 User Guide but not in the in-product help:
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Please refer to the PDF or HTML-based User Guide on the Quest technical documentation website to see the latest content in the topics specified. When reviewing these topics within in-product help, disregard the minor discrepancies, and take heed of the updated information regarding deduplication cache which is flushed and re-created if the deduplication cache size is reduced. |
In-product help, technical product documentation |
109793 |
Within in-product help, on the Settings page of the Core Console, if you click the Help icon for the License Details Core setting, a generic error message appears.
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To read about licensing in release 6.4, see the Rapid Recovery 6.4 Installation and Upgrade Guide topic "Managing Rapid Recovery licenses." In previous editions of in-product help, this Core setting included a link to information about licensing. That topic no longer appears in the User Guide or in-product help. The Help icon will not appear in future editions of in-product help. |
In-product help, Rapid Recovery Core Console, Core Settings, License Details |
N/A | The information for the following third-party components has been added or updated in Rapid Recovery Core release 6.4 after in-product help was produced. The following notifications comprise supplemental updates to in-product help for third-party contributions. Their purpose is to provide proper attribution and meet legal and copyright requirements related to the use of the listed components. |
Consult these notifications in Release Notes for the latest updates to legal and copyright requirements. | In-product help, Third-party components, copyrights, legal requirements |
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Component p7zip 16.0.2 uses the Mozilla Public License (MPL) 1.1. A copy of the MPL can be found as a linked license in Rapid Recovery's Third-Party Components link within in-product help. |
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This component is not actually used by Rapid Recovery, but may be used by protected Linux machines. NBD is not available on the Linux DVD. Red Hat Enterprise Linux, CentOS and Oracle Linux installation packages download NBD source code from a publicly-accessible web location. Direct links differ based on distribution used; see the relevant Rapid Recovery Agent installation package. For assistance, please contact Quest Data Protection Support. Component NBD (various versions) uses the GNU General Public License 2.0, which can be found in Rapid Recovery's Third-Party Components link within in-product help. The copyright attributions there are accurate and complete. |
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Go to the top of the Known issues topic.
Issue ID | Known Issue Description | Workaround | Functional Area |
---|---|---|---|
109902 | When a newly created block device is added to an already-protected Linux machine, the Linux driver attaches to the block device without it being explicitly added to protection. | Remove new volume from protection if you do not want to protect it in the Core. | Linux, Agent, protected volumes |
109691 | When a 6.4 Linux machine with multiple volumes mounted is protected in a 6.4 Core, if one or more volumes is not included in the protection schedule, the volume or device remains attached to the Rapid Recovery driver until the data is refreshed for that machine from the Core. | Refresh metadata for the affected machine from the Core Console. | Mounted devices, protection, Core Console |
107984 | When installing Rapid Recovery Agent on a Linux machine, minor misspellings appear on the command line for firewall settings. | No workaround at this time. The text "Configured manualy. May be reconfigured…" is expected to be changed to "Configured manually. This may be reconfigured...". | Linux, Agent installation |
Go to the top of the Known issues topic.
Table 13: Local Mount Utility known issues
Issue ID | Known Issue Description | Workaround | Functional Area |
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108540 | Toast pop-up notifications appear outside of the Local Mount Utility application window/frame. | No workaround at this time. | Notification |
107756 | In 6.2x, 6.3x versions of the LMU, there is no ability to set Core Connection Timeout using the LMU UI. | You can set the Core Connection Timeout using the Windows registry using key CoreConnectionTimeout. For more information, see Quest Knowledge Base article 210006. | LMU, Connection timeout |
Go to the top of the Known issues topic.
For every software release, Quest reviews and updates the system requirements for Rapid Recovery software and related components. This information is exclusively available in the release-specific Rapid Recovery System Requirements Guide. Use that document as your single authoritative source for system requirements for each release.
You can find system requirements and all other documentation at the technical documentation website at https://support.quest.com/rapid-recovery/technical-documents/.
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NOTE: The default view of the technical documentation website shows documentation for the most recent generally available version of the Rapid Recovery software. Using the filters at the top of the page, you can view documentation for a different software release, or filter the view by document type. |
Before you use and manage any version of Rapid Recovery, AppAssure, or DL series backup appliance, you must first obtain a software license. To purchase a license for the first time, contact the Quest Data Protection Sales team by completing the web form at https://www.quest.com/register/95291/. A sales representative will contact you and arrange for the license purchase.
If you need to renew or purchase additional licenses, please contact the Quest Support Renewals team by completing the web form at https://support.quest.com/contact-us/renewals.
After each license purchase, you must activate the license on the Rapid Recovery License Portal. From this portal, you can then download your Rapid Recovery license files.
When you initially install Rapid Recovery Core, you are prompted to upload these license files the first time you open the Rapid Recovery Core Console.
Some users start with a trial license, which has limited capabilities. Once a trial period expires, the Rapid Recovery Core stops taking snapshots. For uninterrupted backups, upgrade to a long-term subscription or perpetual license before the trial period expires. If you purchase a license after backups are interrupted, performing this procedure resumes your backup schedule.
When using a software license in standard phone-home mode, the Rapid Recovery Core Console frequently contacts the Rapid Recovery License Portal server to remain current with any changes made in the license portal. This communication is attempted once every hour. If the Core cannot reach the license portal after a grace period, the Core stops taking snapshots for non-trial licenses. The grace period (10 days by default) is configurable (from 1 to 15 days) in the license group settings on the license portal.
If a Core does not contact the license portal for 20 days after the grace period, it is removed from the license pool automatically. If the Core subsequently connects to the license portal, the Core is automatically restored on the license portal.
Use of phone-home licenses requires Rapid Recovery users to accept a limited use of personal information, as described in the privacy policy shown when you install Core software. For more information, see the topic "General Data Protection Regulation compliance" in the Rapid Recovery 6.4 User Guide.
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NOTE: When registering or logging into the license portal, use the email address that is on file with your Quest Sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Sales representative for assistance. |
Complete the following steps to license your Rapid Recovery software.
The following topics provide information you can use to begin protecting your data with Rapid Recovery.
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