ControlPoint Log Files
There are log files that can help in troubleshooting ControlPoint issues.
NOTE: If you cannot diagnose your issue using the information in this guide and need to contact Quest Technical Support, have any applicable log file(s) readily available to help the Technical Support Specialist better assist you.
Installation Log (xcControlPoint.log)
The following installation log files are located on the machine on which ControlPoint was installed for the farm, in the directory C:\Program Files\Metalogix\ControlPoint\ControlPointFeatures\Logs:
·RollingAppenderDebugInfo tracks the progress of the installation.
·RollingAppenderWarnErrorFatal.txt and log.txt record errors encountered during the installation.
ControlPoint Administration Log (xcAdmin.log)
xcAdmin.log:
·is the log file where the following information is recorded:
§ControlPoint application errors
§the progress of both nightly and interactive Full Discovery tasks, and
·is accessible from the machine on which ControlPoint was installed for the farm, in the following directory: C:\Program Files\Metalogix\ControlPoint Online\Layouts\Axceler\Log
Deployment of ControlPoint Onine Configuration Site Fails During Installation
Issue
During ControlPoint Online installation, the following error occurs:
Possible Reason
The operating system is not using TLS version 1.2 by default.
Resolution
Enable TLS version 1.2 on the server. Refer to the following Microsoft articles for complete instructions.
·Transport Layer Security (TLS) best practices with the .NET Framework