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Collaboration Services 3.10.1 - Deployment Guide

About this document About Collaboration Services Architecture and functionality Before you begin Platform considerations Pre-installation planning Prepare for use Collaboration Services upgrade Installation checklists Re-installing Collaboration Services Troubleshooting

Step 1: Gather directory information

Begin by gathering and analyzing the following information from every Active Directory forest that will participate in synchronization:

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Information about the objects that should be synchronized
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Information required for conflict resolution
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NOTE: Quest Reporter can be used to gather and analyze directory information.

Objects to be synchronized

Contact the appropriate people in each forest to be synchronized and obtain the following information:

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What objects (such as users, groups, and contacts) are to be synchronized
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Approximate number of these objects
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Placement of these objects in the forest’s organizational unit structure

This information allows you to estimate the initial synchronization time and helps you to design collections of objects.

Conflict resolution information

A conflict occurs when two or more objects from different forests have the same email address. Most conflicts are due to manually created contacts pointing to users in other forests. To avoid problems, you need to analyze information about the objects from all forests participating in Collaboration Services synchronization and then configure Collaboration Services to resolve conflicts automatically.

An administrator in each forest should gather and analyze data on the following attributes of all mail or mailbox-enabled users, groups, and contacts:

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targetAddress
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proxyAddresses
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mail
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mailNickname

Step 2: Plan conflict resolution

After you have information from all the forests, you can analyze it to plan conflict resolution.

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NOTE: Collaboration Services is not capable of automatically resolving conflicts when more than two objects are in conflict. Resolving these conflicts requires administrator intervention.
NOTE: Information about every conflict found during synchronization is recorded in the Collaboration Services log.
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