Upgrading to RMAD 10.3.1 from version 10.2.1 may fail and roll back. The MSI log file shows the following error:
MSI (s) (10:70) [20:29:44:541]: Executing op: ActionStart(Name=BackupDBImport,,) Action 20:29:44: BackupDBImport. MSI (s) (10:70) [20:29:44:541]: Executing op: CustomActionSchedule(Action=BackupDBImport,ActionType=3073,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Quest\Recovery Manager for Active Directory Forest Edition\BackupDBImport.exe" /w "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups_2024_06_07-20_29_10.mdb" "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups.mdb") MSI (s) (10:70) [20:29:44:541]: Creating MSIHANDLE (195) of type 790536 for thread 8304 MSI (s) (10:C0) [20:29:44:556]: Invoking remote custom action. DLL: C:\windows\Installer\MSI7EA9.tmp, Entrypoint: CAQuietExec MSI (s) (10!18) [20:29:44:556]: Creating MSIHANDLE (196) of type 790531 for thread 7448 CAQuietExec: Entering CAQuietExec in C:\windows\Installer\MSI7EA9.tmp, version 3.14.4118.0 MSI (s) (10!18) [20:29:44:556]: Closing MSIHANDLE (196) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:44:556]: Creating MSIHANDLE (197) of type 790531 for thread 7448 CAQuietExec: "C:\Program Files\Quest\Recovery Manager for Active Directory Forest Edition\BackupDBImport.exe" /w "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups_2024_06_07-20_29_10.mdb" "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups.mdb" MSI (s) (10!18) [20:29:44:556]: Closing MSIHANDLE (197) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:48:822]: Creating MSIHANDLE (198) of type 790531 for thread 7448 CAQuietExec: Error 0x80070001: Command line returned an error. MSI (s) (10!18) [20:29:48:822]: Closing MSIHANDLE (198) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:48:822]: Creating MSIHANDLE (199) of type 790531 for thread 7448 CAQuietExec: Error 0x80070001: QuietExec Failed MSI (s) (10!18) [20:29:48:822]: Closing MSIHANDLE (199) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:48:822]: Creating MSIHANDLE (200) of type 790531 for thread 7448 CAQuietExec: Error 0x80070001: Failed in ExecCommon method MSI (s) (10!18) [20:29:48:822]: Closing MSIHANDLE (200) of type 790531 for thread 7448 CustomAction BackupDBImport returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (10:C0) [20:29:48:822]: Closing MSIHANDLE (195) of type 790536 for thread 8304 Action ended 20:29:48: InstallExecute. Return value 3.