After upgrading to version 6.8, VMware agentless backups fail.
After upgrading to version 6.8, VMware agentless backups fail with error: Error: Unable to open virtual disk 'Hard Disk x': Please ensure that the specified virtual disk is available."
The issue has been identified as defect RR-111388. The fix for this defect is now built-in version 6.8.402's installer. A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal.
Resolution: Rapid Recovery 6.8.402 which include the fix for defect RR-111388 built-in was released on 10/10/2023. To download this version please visit our Downloads Portal.