Exchange Agent Fails to collect data due to SMB Connection Error (4286332)

Exchange agent fails to coellct data from target Exchange server. Below ERROR is logged in agent log:

ERROR [Quartz[0]-396] com.quest.agent.service.auth.impl.SmbValidator - SMB connectivity test error - jcifs.smb.SmbException: Failed to connect: <hostname/IP> jcifs.util.transport.TransportException java.io.IOException: Failed to establish session with <hostname/IP> at jcifs.smb.SmbTransport.ssn139(SmbTransport.java:230) at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:247) at jcifs.smb.SmbTransport.doConnect(SmbTransport.java:309) at jcifs.util.transport.Transport.run(Transport.java:232) at java.lang.Thread.run(Thread.java:662) at jcifs.util.transport.Transport.run(Transport.java:248) at java.lang.Thread.run(Thread.java:662)

In addition to FglAM Support bundle, please gather below information from the target host at the time the issue happens and then contact Quest Support for further investigation/resolution:

• Resources availability
• Top processes consuming CPU & Memory
• Windows Event Log: EventViewer/Windows Log/System (for 2008,2008R2) EventViewer/Application and Services Logs/Microsoft/Windows/SMB server (for 2012, 2012R2)

Additional Information about events related to SMB Configuration: http://technet.microsoft.com/en-us/library/cc734393(v=ws.10).aspx