How to clear detect results from device inventory record (Detect/Deploy Status) (4317220)

To clear the patching results for a device record in the SMA the following actions are need to be performed at agent side and SMA side

• On the Device:
  • Open windows explorer.
  • Navigate to C:\ProgramData\Quest\KACE.
  • Open the kpd folder.
  • Clear all the content on it

  

• On the SMA
  • Navigate to Inventory | Devices
  • Search for the device record
  •  Click on Choose Action menu - Delete

  

• ​On the Device
  • Force an inventory:
    • Open cmd with admin rights
    • Navigate to C:\Program Files (x86)\Quest\Kace
    • Type runkbot 4 0

After the device completes the inventory, the inventory record should be recreated and the Detect/Deploy Status should be blank, so new results will be populated at next patch job the device runs.

Note: Since this only deleting the inventory record for the device, Asset history record should be retained as the device will be writing over the same Asset Record previously associated, however by doing this steps other information linked to the device record such as Service Desk tickets might be lost.

For additional assistance please contact Support.