How to move InTrust to a different server (including SQL databases, repositories, custom reports, etc.)? Here are some steps that will help in moving InTrust, SQL, SQL Reporting Services, Quest Knowledge Portal, etc. to a new server.
These steps will assist in moving InTrust to a different server. However, depending on the configuration of your environment the steps may vary slightly and should be tested in a lab environment where possible.
1. If InTrust and the SQL databases for InTrust (including InTrust_Cfg_DB) are on the same server and you need to move the databases and pointers, see the following solution for more information: https://support.quest.com/kb/4368449
2. Depending on the location of the repositories (i.e. if they are C:\... or similar) you should change them to use UNC paths. Also (if moving this data is part of the overall move) use NT backup (and restore) or a consolidation job to put the repository data in the new location and then adjust the 'Path to a folder ...' to reference the new location by UNC location, i.e. \\fileserver\d$\pathtorepository (or similar)
3. Install the same version of InTrust on the new server making sure to point to the InTrusf_Cfg_DB location used in step 1, it will prompt for the organization password if done correctly. If you would like to take advantage of this migration to upgrade InTrust, please review the Upgrade Guide of the corresponding version before installing the new version on the new server as there could be conditions to consider.
4. Depending on the location of Quest Knowledge Portal (QKP) and/or SQL Reporting Services (SRS) you may need to adjust the settings in each reporting job to point to the new SRS location (i.e. if this changed) and/or change the pointers for the following within InTrust Manager | Quest InTrust Manager (local) | Properties | Parameters: Reporting_default_QRS, Reporting_default_report_share, Reporting_default_SRS, WEBMONITORBASEURL and WEBMONITORURL
5. If the SRS location is changing and you have custom reports you can export them from the old SRS server and import them on the new SRS server.
6. Once those steps are complete you will need to change the InTrust Server that the sites, import jobs, report jobs, etc. are pointing to, this will move the agents from the old InTrust server to the new InTrust server. See the following solution for more information: https://support.quest.com/kb/4231014
7. Before removing the old InTrust server please verify that everything is working and in place for some time to confirm that nothing is missing. One way to do this is to power down the old server for a few weeks and confirm that no tasks, jobs, etc. fail due to the old server being offline.
As noted above it is best to test this in a lab before production as your steps could vary.
