NI: Capturing before and after data to review what processing the BTCal task is performing. (4297919)

Before and After data is crucial to the investigation of any complex Domino / BTCal the issue.

Here are the steps to gather the Before and After data for both Exchange to Domino and Domino to Exchange.

Step 1.

Create a new blank database on a local Notes client and call it something meaningful related to the case. Ensure the database does not have local encryption set and ensure that the default access is set to manager.

Create two folders in the blank database (You can use the top context sensitive menu - Create). Call the folders BeforeBTCal and AfterBTCal.

Step 2.

Set btloglevel=2 on the Domino Coexistence notes.ini and restart BTCal. This will recycle the logs.

Exchange to Domino
To gather before and after data:

Exchange to Domino Before

• On the Domino server console, issue the command “tell btcal quit”.
• Send the message from Outlook to a Domino recipient.
• Copy the message from mail.box into the blank database.

Exchange to Domino After

• On the Domino server console, issue the command “tell router quit”. 
• On the Domino server console, issue the command “load btcal”. 
• Wait until BTCal finishes processing the message. (this may take longer than anticipated - Consider using Tell BTcal Run)
• Copy the message from mail.box into a local mail.box file.

Domino to Exchange

To gather before and after data:

Domino to Exchange Before

• On the Domino server console, issue the command “tell btcal quit”.
• Send the message from Notes to an Exchange recipient.
• Copy the message from btexchange.box into a local mail.box file. (the message may need to be located if multiple mailbox are configured)

Domino to Exchange After

• On the Domino server console, issue the command “tell router quit”.
• On the Domino server console, issue the command “load btcal”.
• Wait until BTCal finishes processing the message.
• Copy the message from mail.box into a local mail.box file.

Consider running this process for all the messages that may potentially cause the issue. For example, send a Calendar entry and mark the subject as BTCal Test 1 - Details in here. Now send a Calendar entry with a repeat meeting and mark the subject as BTCal Test 2 - Details in here. As each test is complete simply copy the data into the blank database.

When complete please send us the following files:

1. The blank database with copied documents.
2. The BTlog files
3. Any file from the work directory.
4. The Notes.ini file.
5. Any relevant file such as the console log from the IBM Diagnostic directory 

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