How to delete a database agent (4295623)

RESOLUTION 1 * This is the preferred method *

Log into the Foglight Management Console with a Foglight Admin user.

1. Under Databases
2. Place a check in the box of the agent or agents for removal
3. Click on Settings and select Remove from monitoring

   

4. Confirm deletion of the Selected instances as indicated and click ok

The removal process begins and once completed the selected the database agent should not appear within the database dashboard. 

RESOLUTION 2 

Warning: Use these features only under the direction of a Quest Support Team member. There is no agent recovery after this process has been implemented.

Execute the following steps to delete a database agent and all of the data associated with the agent:

1. Stop the agent
   • Expand Administration | Agents | Agent Status
   • Highlight the agent
   • Click on the Deactivate button
2. Delete the agent data
   • Expand Databases | Support Dashboard | Database Technical Support
   • Select Clear Agent Data
   • Highlight the agent to be deleted
   • Click the Delete Selected Agent Data button
3. Clear the agent model data
   • Expand Databases | Support Dashboard | Database Technical Support
   • Select Clear Agent Model Data
   • Highlight the agent to be deleted
   • Click the Delete Selected Agent Model Data button
4. Delete the agent from the Agent Status page
   • Expand Administration | Agents | Agent Status
   • Highlight the agent to be deleted
   • Click on the Delete button

RESOLUTION 3 * SPECIAL CASE SCENARIO *

A single agent was installed and was first deleted from "Agent Status"

1. Create a dummy agent from Administration | Agents | Agent Status 
2. Navigate to the Databases | Support Dashboard | Database Technical Support and delete the data of the deleted agent (not of the dummy).
   Do so from both Agent Data and Agent Data Model.
3. Navigate back to the "Agent Status" dashboard and delete the dummy agent.

FOR ALL OF THE RESOLUTIONS ABOVE

To remove ALL of the database agent's history, then these steps can added

1. Clear the instance data
   • Expand Databases | Support Dashboard | Database Technical Support
   • Select Clear Instance Data
   • Highlight the agent to be deleted
   • Click the Delete Selected Instance Data button

TO REMOVE INFRASTRUCTURE AGENT DATA

If the OS extension was enabled for the Database agent may require removing the database agent associated OS agent.  This step is recommended if the goal is to remove all associated monitoring of the instance including OS monitoring. 

1. Under the Dashboards section expand Management Server | Servers click Object Cleanup  
2. Under type Click on Agent below Investigate Objects for Cleanup pane

   

3. The bottom right pane should list all agents that are reporting in
4. Check box the corresponding host OS Monitor identified by ICAgent Type
5. Click Delete as it will illuminate located near All Objects

While the above procedure is preferred, there are alternative methods to doing the same tasks

NOTE 1: The properties can also be removed at the individual agent level from the "Agent Status" dashboard.

• Edit the agent in question
• If there are custom lists for this agent, delete them
• Notice the link "Delete Custom set of properties for this agent" (see attached document)
• Click on this before deleting an agent or after the agent is recreated with the same name

NOTE 2: The agent data can be removed from "Foglight | Servers | Data Management". The caveat here, is that the agent could exist in more than one area of this dashboard. You have to remove all occurrences of the agent name to remove all traces or the history will be rebuilt.