The errors are as follows:
The customer had the cable plugged into one of the 1 GB ports only not the 10 Gb port as well.
Issue is that bond0 was bonded to the 10gbps ports by default, it'll make bond0 all the10gbps interfaces
if there is 10 GB and 1GB card the DR will automatically bond on the 10G card by default
network --factory_reset --auto_bonding_speed 1G
Then reboot the system if it prompts for it, system --reboot
or if it prompts to restart the network
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