Physical Agent backups fail after upgrading to vRanger 7.8.4 or 7.8.5.
The vRanger Server and the Physical Agents were upgraded to versions 7.8.4 or 7.8.5. In the Physical server, the VSS snapshot is not created when vRanger requests it. New and Existing Backup Jobs are failing with any of the following behaviors:
Error 1: [DATE TIME]: An existing vRanger VSS snapshot was detected. The snapshot will now be removed. [DATE TIME]: Creating snapshot failed. [DATE TIME]: Error: Failed to remove a pre-existing vRanger VSS snapshot from the target machine.
Error 2: [DATE TIME]: Creating snapshot failed. [DATE TIME]: Error: Failed to create VSS snapshot on the target machine (CREATE_SNAP_SET_ERR).
Error 3: The job just waits for 20 minutes and times out, at the 10 minute mark a retry is observed.
Per visualizzare gli articoli della Knowledge Base di livello avanzato, è necessario aver effettuato l'accesso e disporre di un contratto di manutenzione in essere.