Unified Communications Analytics 8.8.2 - User Guide

What insights can I access?

The access rights that you are granted by the product administrator determine which insights you can access from the library or add to your My Insights home page. You can only view the insights that contain data for which you have specifically been granted access.

For each different type of data, individual or groups of users can be granted access to the aggregated and/or the detailed data. Generally, the following access types are available.

For more information about what types of information can by viewed, depending on your access rights, see Viewing insights with aggregate or unrestricted access .

For information about how to grant a user access to different types of data, see the section titled “Granting users access to data” in the UC Analytics Deployment Guide.

Viewing the My Insights home page

When you first access the Analytics web site, you have three options:

You can drag and drop the tiles to change their order on the home page. To group the insights by platform, select Manage insights in the top right corner and click Group by platform.

NOTE: As of release 8.8, insights are grouped by platform by default for new installations. You can still use the Manage Insights function to group or ungroup insights by platform.

On the My Insights home page, if you hover over the right side of a tile, the actions icon is displayed. Click the icon to show the options that are available. If you select Enlarge tile, the tile shows scrolling summary data from the insight.

The larger tile displays the summary information for an insight. The data in the tile rotates through key information contained in the insight. Each time a tile finishes cycling through the data, it begins again using the cached data. Data is cached for 10 minutes before it is automatically updated.

You access the insight library at any time by clicking the library icon on the left border. Use the library to select the insights to be added to your home page.

The insight library lists all the insights that are available. If your user account does not have access to certain types of data, insights that contain that data will appear to be dimmed.

TIP: If you do not have access to a certain insight (dimmed) and you want to know what type of access you need to see the insight, click the Launch Default button for the insight. A message is displayed that indicates what type of data access is required to view data in the insight. For information about how to grant a user access to different types of data, see the section titled “Granting users access to data” in the UC Analytics Deployment Guide.

Icons are used to identify the types of information provided by each insight.

Table 2. Icons used to identify data included in the insight.

Icon	Types of data
Cross Platform	Exchange, Skype for Business/Lync, and Cisco activity data for cross-platform comparisons. Also includes some of the Office 365 data.
Active Directory	Includes users, groups, and mail contacts from Active Directory.
Exchange	Exchange configuration information such as organizations, servers, DAGs, database status, database copies, and mailbox properties. Exchange mailbox folder statistics such as number of items and folder sizes. Exchange message traffic information including both message data and DLP rule matches from the Exchange message tracking logs. Exchange message information including participants, message subject, file attachments, response times, and localized send / receipt time of day from Exchange Web Services (EWS). Can include message body if configured. NOTE: To use “after hours” and “response time” filters on insights, you must run an Exchange mailbox contents (EWS) collection for the mailboxes for which you want the information. Recipient response time is available only if mailbox content data is collected for the message recipient. Exchange ActiveSync mobile user and mobile email activity from your Exchange IIS log files. Exchange public folder statistics and permissions or legacy public folders (Exchange 2010) and for new public folders (on-premises Exchange 2013/2016/2019 and Exchange Online) User configuration and message data for Exchange Online users and mailboxes in an Office 365 deployment.
Skype for Business/Lync	Skype for Business/Lync configuration information such as server, service, user, and pool information. Peer-to-peer session, conference, and enterprise voice information from the Skype for Business/Lync Call Details Recording (CDR) database. Quality of Experience (QoE) data including call quality metrics from the Skype for Business/Lync QoE database.
Cisco	Cisco configuration information for end-users such as phone number, device ID, and SAM account. Cisco peer-to-peer session, conference, and enterprise voice information from the Cisco Call Details Recording (CDR) log files.

You can use the library search option to quickly find the types of insights that you want.

For example, you could enter Lync in the Search field to display only insights that contain Lync information. If you want to see only the insights that contain detailed information, you could enter “details” as the search criteria.

TIP: When you are displaying the library, you can simply start to type and UC Analytics immediately initiates a search as you type.

Once you have located the insight that you want, you can either add the insight to the My Insights home page, or launch the insight to preview it. Once an insight is added to the My Insights home page (or to any other home page that you have created) you can customize it by inserting columns or adding filters. When you launch an insight from the library, the default version of the insight is always displayed.

If you have used MessageStats, you will notice that the library contains insights that seem the same as some of the MessageStats insights. These insights are tagged as being MessageStats insights.

If you want to display all the insights that contain the same data as MessageStats insights, type MessageStats in the library search field. All the MessageStats insights will be listed.

You can use the Search Library option on the library page to find insights for that contain specific types of data.

The following examples show how you could search for insights by platform or by granularity of data:

Creating a customized home page

If you decide to select insights from the library, you can create a customized home page.

1	To access the insights library, click the library icon .

3	When all the insights are selected, click the home page icon .

You can drag and drop the tiles to change their order on the home page. To group the insights by platform, select Manage insights and click Group by platform.

If you want to group your insights by platform, click Manage Insights in the top right corner and select Group by platform. The insight tiles shown on your home page are grouped by platform such as Exchange, Active Directory, Skype for Business, and so on.

NOTE: As of release 8.8, insights are grouped by platform by default for new installations. You can still use the Manage Insights function to group or ungroup insights by platform.

Creating multiple pages on your home page

You can add new insights pages on your home page which allows you to group insights according to your own requirements.

For example, you could create a new page and title it Inventory. You could then either add inventory insights from the library, import insights from an insights file, or select insights on an existing page and move them to populate the Inventory page.

Use the tabs at the top of each insights page to display the individual pages on your home page.

1	On the My Insights home page, click the plus sign beside Manage Insights.

The Manage Insights options can be used to organize the insights by platform or to remove specific insights from the page. For more information, see Creating a customized home page .

You can also add an insight to a home page from the insight itself.

1	Click the library icon on the left border.