Unified Communications Diagnostics 8.6.2

Table 7. BlackBerry Message Flows
Message Flow	Description
Msgs Received/min	Indicates the number of messages received by handhelds per minute. This value reflects server activity since the last time the BlackBerry Server restarted.
Msgs Sent/min	Indicates the number of messages sent by handhelds per minute. This value reflects server activity since the last time the BlackBerry Server restarted.
Bytes Read/sec	Indicates the rate at which data is being read from the disk on the BlackBerry Server
Bytes Written/sec	Indicates the rate at which data is being written to the disk on the BlackBerry Server

BlackBerry Drilldowns

Each drilldown page contains displays that provide you with specific information about the components of your system. Drilldowns mainly use two different types of displays – tables and charts. Drilldowns have the following features:

•

They can be configured to show all or some of the metrics associated with components.

•

You can access further information about displays in drilldowns by moving the mouse over the displays, or by clicking or right-clicking them.

•

You can copy the data shown in drilldowns to other applications or save it to a file.

•

You can view a brief description of a drilldown by hovering your mouse over a component, such as a button, dataflow, status ball, or Toolbar button.

To view a drilldown

Right-click a component in a panel and select Show Details.

Table 8. BlackBerry drilldowns.

Drilldown

Associated Charts/Tabs

Service Health

•

BlackBerry Attachment Service

•

BlackBerry Dispatcher Service

•

BlackBerry Messaging Agents Service

•

BlackBerry Policy Service

•

BlackBerry Router Service

•

BlackBerry Synchronization Service

For a description of these charts, For more information, see BlackBerry Service Health Panel.

SRP

•

SRP Status – indicates whether or not the BlackBerry Server is connected to RIM's Server Relay Protocol (SRP) server using port 3101

For a description on the other charts, For more information, see BlackBerry SRP Panel.

Server

•

Message and Users – Shows messages and user information. Message charts includes: Pending, Expired, Error, MORE, Global Filtered, and User Filtered. User charts include: OTAC, WER, and Failed Initializations.

•

Licenses and Connections – Shows license and connection information. License charts include information on licenses currently in use. Connection charts include: Message Agents, Service Connections, and Device Connections.

For a description on these charts, For more information, see BlackBerry Server Panel.

Users

•

User Configuration – shows configuration data for the users hosted by this BlackBerry Server

•

User Devices – shows users' handheld device information on this BlackBerry Server

•

User Statistics – shows statistical information related to the users on this BlackBerry Server

OS/Subsystem

•

CPU Usage

•

System Disk

•

Network Bytes per Sec

•

System Memory

•

Network Output Queue

•

Processor Queue Length

For a description of these charts, For more information, see BlackBerry OS/ Subsystem Panel.

•

•

•

•

Metrics

A metric is an individual piece of information that UC Diagnostics has collected about the performance of a system, such as perfmon counters. The information may be a numeric value (a number or percentage), a string of text, or some other piece of data.

To view the perfmon counters

•

Right-click a component and select Metrics.

The perfmon counter is visible in the Metric help section in the General tab.

Every time that the UC Diagnostics window is refreshed, UC Diagnostics retrieves the latest value of the metric, which can then be displayed in a drilldown or on the home page.

The Metric editor allows you to view and edit the properties of UC Diagnostics metrics, including their thresholds and severities. You can open the Metric editor for a component or a drilldown by right-clicking on the component and choosing Metrics from the invoked shortcut menu.

When you open the Metric editor, the General tab is open by default. Several metrics contain data source descriptions for the metric. The data source descriptions use the following list of functions.

Table 9. Server metrics.
function	Description
max(x)	the maximum of a set of values in list x
max(x,y)	the maximum of x and y
min(x)	the minimum of a set of values in list x
count(x)	the number of values in list x
sum(x)	the sum of a set of values in list x
if(x,y,z)	if x is true, then return y, otherwise, return z
snull(x)	if x could not be collected, then return true
avg(x)	the average of values in list x