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Unified Communications Diagnostics 8.6.2 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Native tools for most servers

The following table identifies the common management tools that are available for most servers, including Exchange, BlackBerry, OCS, Lync, and Skype for Business:

 
Table 1. Common native tools accessible through UC Diagnostics.
Tool
Description

Computer Management

Allows you to manage a single local or remote computer. The Computer Management console combines several administration utilities you can use to do the following:

•
monitor system events
•
create and manage shared resources
•
view a list of users connected to a local or remote computer
•
set properties for storage devices
•
view device configurations and add new device drivers
•
manage applications and services

Event Viewer

Allows you to gather information about hardware, software, system problems, and to monitor Windows security events. Event Viewer records events in the application, security, and system.

Services

Allows you to start, stop, and configure Windows services.

Active Directory Users and Computers

Allows you to administer user accounts, computer accounts, groups, and organizational units (OUs).

To launch a tool
•
Right-click a server and select Resolve | Launch <tool name>.

Native tools for Exchange

The following table identifies the specific management tools available for your Exchange servers:

 
Table 2. Native tools for Exchange accessible through UC Diagnostics.
Tool
Description

Exchange 2013 Admin Center

Allows you to access the Exchange 2013 Admin Center. For more information, see http://technet.microsoft.com/en-us/library/jj150562(v=exchg.150).aspx.

NOTE: This is only accessible from the Exchange 2013 server.

Exchange Management Console

Allows you to manage your Exchange 2007/2010 servers organization.

To launch a tool
•
Right-click a server and select Resolve | Launch <tool name>.

Native tools for Lync/Skype for Business

The following table identifies the specific management tools available for your Lync/Skype for Business servers:

 
Table 3. Native tools for Lync/Skype for Business accessible through UC Diagnostics
Tool
Description

Lync/Skype Server Control Panel

Allows you to add and configure your Lync/Skype environment.

To launch a tool
•
Right-click a server and select Resolve | Launch <tool name>.

Native tools for Office 365

The following table identifies the portals that you can access to manage your Office 365 environment:

 
Table 4. Native tools for Office 365 accessible through UC Diagnostics
Tool
Description

Office 365 Admin Center

Allows an Office 365 administrator to manage user accounts and settings for Office 365. Provides access to your tenant Exchange Online and Skype for Business Online configuration.

To launch a tool
•
Right-click the node and select Resolve | Launch <tool name>.
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