The following information is collected for the selected machine(s):
1 |
In the Navigation pane, click Support Diagnostics. |
2 |
On the Support Diagnostics page, type a valid Service Request number in the field SR Number. The SR Number must be a seven-digit number. This field is optional. |
3 |
In the Client List table, you can view all the NetVault clients that are added to the server. The table also displays Virtual Clients. |
• |
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline. |
• |
Client: Displays the NetVault name assigned to the client. |
• |
Version: Displays the NetVault version installed on the machine. |
• |
Description: Displays the client description. |
6 |
In the Client List table, select the client (s) that you want to collect the diagnostic data, and click Download. You can select up to five NetVault clients. |
NOTE: The Download button is enabled only when the SR Number field is blank or has a valid seven-digit number. |
1 |
In the Navigation pane, click Support Diagnostics. |
2 |
On the Support Diagnostics page, type a valid Service Request number in the field SR Number. The SR Number must be a seven-digit number. This field is mandatory. |
3 |
In the Client List table, you can view all the NetVault clients that are added to the server. The table also displays Virtual Clients. |
• |
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline. |
• |
Client: Displays the NetVault name assigned to the client. |
• |
Version: Displays the NetVault version installed on the machine. |
• |
Description: Displays the client description. |
6 |
In the Client List table, select the client (s) that you want to collect the diagnostic data, and click Upload. You can select up to five NetVault clients. |
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