If you are upgrading from 8.2, some health tests will not run immediately for Exchange 2016. You must edit each test once and click Finish to cause the previous test to run and retrieve some of the counter values correctly. The tests that must be edited after upgrade are as follows: |
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Upgrading from version 8.2 or later As of UC Diagnostics 8.3, Exchange 2000 and Exchange 2003 are not supported. If you are upgrading from UC Diagnostics 8.2, use the Force Discovery Now option to repopulate your topology view. If you are upgrading from 8.3, use this option to ensure Exchange version service pack and CU (cumulative update) information is shown for Exchange servers.
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Workaround: Perform the BlackBerry server health test on the primary BlackBerry server only, or run a separate BlackBerry server health test on the standby BlackBerry server with the affected service counters set to 'informational'. |
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Workaround: Uninstall ESM. Reinstall the new MAPI & CDO for Exchange: |
Set Internet Explorer as the default browser on the computer that is running Windows Server 2016. |
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300 MB on system drive for application. Historical reporting database requires additional space. For more information, see the Unified Communications Diagnostics Deployment Guide. |
Local Windows Administrator privileges are required on the computer where the product is installed. For more detailed permissions for operating UC Diagnostics, see the Unified Communications Diagnostics Deployment Guide.
The following software is required for diagnostic services (health tests) to run on any environment: | |
You can download Microsoft MAPI & CDO from the Microsoft web site here: https://www.microsoft.com/en-us/download/details.aspx?id=42040.
To install the Microsoft Exchange Online PowerShell module, you can use the following procedure:
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In the EAC, go to Hybrid | Setup and click the appropriate Configure button to download the Exchange Online PowerShell module for multi-factor authentication. |
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For installing Web Reports, you need one of the following: |
For detailed requirements and a list of rights and permissions necessary for product operation, refer to the Unified Communications Diagnostics Deployment Guide.
Quest uses the Quest license type (.dlv) and will be emailing your new license file to you.
When you receive the new license, use the following procedure to activate it.
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On home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab. |
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Select one plug-in on the list, right-click and select Update License. |
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Select the Installed Products tab and click View/change product license. |
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Click the Update license. |
Repeat these steps on each computer on which you have the UC Diagnostics console installed.
1 |
On the home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab. |
2 |
1 |
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Select the Installed Products tab and click View/change product license. |
1 |
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Click Update license. |
Repeat these steps on each computer on which you have the UC Diagnostics console installed.
1 |
On home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab. |
2 |
Select one plug-in on the list, right-click and select Update License. |
1 |
2 |
Select the Installed Products tab and click View/change product license. |
1 |
2 |
Click the Update license. |
Repeat these steps on each computer on which you have the UC Diagnostics console installed.
The UC Diagnostics release package contains the following products:
Product Documentation, including:
See the Unified Communications Diagnostics Deployment Guide for installation instructions.
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