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Unified Communications Analytics 8.8.1 - User Guide

Accessing the Analytics web site Using a browser in 64-bit mode Changing formats for date, time, and digit separators Overriding the time zone offset Disabling automatic loading of data in insights Excluding today's data in insights Turning off or resetting pop-up tips What is an insight?

Viewing the insight details What insights can I access?

Viewing the My Insights home page Creating a customized home page Creating multiple pages on your home page

Moving insights from one page to another Can the same insight be on more than one page?

About the Company home page Viewing data in insights Drilling down to detailed information

Viewing insights with aggregate or unrestricted access How can I find details insights?

Modifying UC Analytics insights

Adding filters, including comparisons, and changing the date range Adding comparison data to an insight Viewing date ranges for different data How the filters work Using shortcut filters Modifying insight graphs and charts Customizing tables in insights Inserting additional columns in tables Modifying the layout of an insight Saving customized insights and renaming insights

Exporting and importing UC Analytics insights

Types of exports Can I export data from an insight?

Limitations when exporting data

Exporting insights from and importing insights to an insights home page

Automatically exporting and sending insights (subscriptions)

What are insight subscriptions? Enabling target outputs in Admin Settings About security access for subscriptions Creating and changing your subscriptions Viewing subscription run information

Appendix A:Questions and Answers for UC Analytics insights

Introduction

Can I use an "OR" filter to get all email activity for a single mailbox? How can I view all external email activity for a single mailbox? Why don't the message activity numbers matchthe number of items in a user mailbox? What are unique messages in the Mailboxes / Mailbox Activity / Summary insight? How can I see which mailboxes are shared mailboxes? How can I see the SMTP address for a mailbox owner? Where can I see mailbox white space? How can I change the default date range for an insight? Why is the Send Date missing for some messages? Which ActiveSync devices are associated with Office 365 mailboxes? What does Is Encrypted mean in a email? How does UC Analytics determine message direction in insights? What insights can I use for my executive insights? What information is shown in the DLP insights? Why do totals sometimes vary on different insights for certain date ranges? How is a logical Exchange message different from a unique (physical) message?

Appendix B:List of UC Analytics insights

Insights and the data sources that provide the data

UC Analytics insight descriptions

Excluding today's data in insights

Excluding today’s data in insights

For environments with a large amount of data in which data source collections can run for several hours or longer, you might want to exclude today’s data from displaying in insights that show a relative date range such as 7 days or 28 days. The Exclude Today option is useful when the collection jobs for today have not completed which might result in incomplete data appearing in insights.

To exclude today’s data from displaying in insights

On the UC Analytics web site, click your user name that is displayed in top right corner.

Select Edit Profile.

Under Insight, select Exclude Today option.

Click Save.

NOTE: The Exclude Today option in the user profile only affects insights for an individual user. To set the option for all users, you can use the Exclude Today option in the Admin Settings | Queries page.

Turning off or resetting pop-up tips

UC Analytics provides a tour of the different aspects of the My Insights home page and of insights through pop-up tips that guide you. The pop up tips are displayed the first time you access different areas of the web site. You can either turn off tips or reset tip in your user profile.

To turn off or reset tips

Click your user name that is displayed in top right corner.

Select User Profile.

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To turn off tips, clear the check box beside Show tips.

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To reset tips so that they display again, select the Show tips check box and click Reset Tips.

Click Save.

What is an insight?

A main insight contains one or more views that allow you to see different aspects of the relevant data. Each insight can be comprised of different charts and graphs that provide different views of the data. To see specific data values, hover over a data point on the chart or graph.

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A line graph can show the number of values over time.

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A bar chart can be used to compare values across categories or to compare the contribution of each value to a total across categories (for example, stacked bars)

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A pie chart can show proportions or percentages. It can visually represent the contribution of each value to a total sum of data, or the component parts of a whole.

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A table can provide details about individual messages, sessions, users, servers, and so on.

Viewing the insight details

For each insight, there is a details browser that allows you to see the full data set that comprises the insight.

To access the details browser while viewing an insight, click the details browser icon in the top right corner. For more information about the details browser, see Drilling down to detailed information .

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Unified Communications Analytics 8.8.1 - User Guide

Excluding today's data in insights

Turning off or resetting pop-up tips

What is an insight?

Viewing the insight details