Enterprise Reporter 3.2.2 - Report Manager User Guide

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Quest Enterprise Reporter Report Manager

Starting the Report Manager Finding Answers and Getting Help An Overview of the Report Manager Security Explaining My Reports, Published Reports, and the Report Library

What are My Reports? What are Published Reports? What is the Report Library?

Reports Included in Enterprise Reporter

Active Directory® Reports Azure Reports Change History Reports Computer Reports Enterprise Reporter System Reports Exchange Reports File Storage Analysis Reports

File Categories Folder Categories

Hybrid Reports Microsoft SQL Server Reports NTFS Reports Office 365 Reports Registry Reports Security Explorer Remediation Reports

Report Types Included in Enterprise Reporter

Active Directory® Report Types Azure Active Directory Report Types Azure Resource Report Types Common Objects Report Types Computer Report Types Exchange Report Types Exchange Online Report Types File Storage Analysis Report Types Microsoft Teams Report Types NTFS Report Types OneDrive Report Types Registry Report Types SQL Server Report Types

Configuring Global Settings (System Configuration)

Running and Scheduling Reports

Running Reports

Running Category Reports

Showing and Applying Category Report Parameters Change the Category Report View Navigating Within a Category Report

Running Regular Reports Running Reports or Exporting Reports to CSVand Other Formats from Different Containers Entering Parameter Values Searching for Parameter Values Importing Parameter Values Using Saved Parameters Searching for a Report Viewing Report Properties Previewing a Report Printing a Report Exporting a Report to Other Formats

Configuring a Default SMTP Server Scheduling Reports

Creating a Schedule

Delivering Scheduled Reports by Email

Types of Schedules

Run Your Schedule Once Run Your Schedule on a Daily Interval Run Your Schedule on Specified Days of the Week Run Your Schedule on a Specified Day of the Month Run Your Schedule Yearly

Working with Schedules

Adding Reports to a Schedule Editing Report Output Options on a Schedule Removing Reports from a Schedule Deleting a Schedule Running a Schedule Disabling or Enabling a Schedule Viewing Schedule History Transferring Ownership of Schedules

Troubleshooting Scheduling Issues

Using the Credential Manager

Changing Passwords Using the Credential Manager Changing Account Names Using the Credential Manager

Organizing Reports

Working with Report Categories Moving Reports Copying Reports Deleting Reports

Creating and Editing Reports

Editing Reports

Using My Reports Changing the report icon Modifying the Fields to be Included

Performing Calculations Within a Report Indicating Data Age on a Report

Working with Report Parameters

What is a Parameter? Types of Parameters Parameter Operators Custom Query Data Types Working with Parameters

Changing the Layout Report Modification Example

Creating New Reports

Creating Report Layouts Setting CSV File Export Options Exporting and Importing Report Definitions

Report Designer Tips and Tricks

Report Bands Binding a Data Field to a Control Adding a Parameter Field to a Report Layout Adding a New Grouping to a Report Layout Adding a New Column to a Table Formatting Rules: Hiding or Showing a Field Based on Data Values Creating a Calculated Field Creating a Script to Run with a Report

Publishing Reports Publishing Reports to Knowledge Portal

Configuring Knowledge Portal Publishing Reports to Knowledge Portal

Troubleshooting Issues with Enterprise Reporter

Troubleshooting Connectivity Issues

Restoring a Connection to the Enterprise Reporter Server Restoring a Connection to the Enterprise Reporter Database

Troubleshooting Connection Timeouts Troubleshooting Credential Change Failures Auditing Report Manager Activity Exporting Logs from the Report Manager Resolving Issues in the Report Manager

What To Do if the Data in Your Report is Not What You Expect Other Issues Viewing Information About Your Enterprise Reporter Configuration

Troubleshooting Issues with Quest Knowledge Portal Starting the Enterprise Reporter Log Viewer Finding and Opening Log Files Viewing and Searching Log File Entries Filtering Log File Entries

Restoring a Connection to the Enterprise Reporter Server

There are a number of reasons why a Enterprise Reporter server may be down. When a console loses its connection to the server, it becomes unusable and must be restarted. All users connected to the Enterprise Reporter server are affected. You should check the following connections:

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Ensure that the computer hosting the server is turned on and running properly.

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Ensure that the Enterprise Reporter server service is running. If necessary, restart it using the Services console.

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Ensure that you can reach the host computer over your network.

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Ensure that the server host computer meets the minimum system requirements.

If the server has gone down and been restored since you last logged in, then the next time you connect, you will be informed that the server went down. If you are the main Enterprise Reporter administrator, this allows you to be aware that your server has had issues. Intermittent failures over time may be due to instability in your network, problems on the server’s host computer, or your SQL Server® deployment.

Restoring a Connection to the Enterprise Reporter Database

If your server has lost its connection to the database, you can still open a console and connect to the server, but functionality will be limited. You will be unable to create discoveries, run reports or modify your configuration. Ensure that the SQL Server® hosting the Enterprise Reporter database is running, and that the server can access it.

The Report Manager maintains a direct connection to the SQL Server® database, so ensure that the console’s computer can also access the SQL Server®.

Troubleshooting Connection Timeouts

As Enterprise Reporter processes your requests, constant communication with the database is required. Depending on your network configuration, your Enterprise Reporter deployment, and the power of your SQL Server® host, the solution for timeout issues may vary.

You can fix timeout issues by either increasing the timeout in Enterprise Reporter, or by investigating any systemic or deployment issues. For example, perhaps your SQL Server® where the database is hosted is underpowered, or you have located your Enterprise Reporter server physically distant from your SQL Server®.

There are the following settings for each timeout configuration:

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Connection timeout
This is the amount of time given to make the initial connection to the database each time communication is needed. This is less likely to need adjustment. Timeouts are more likely due to SQL Server® or network issues than Enterprise Reporter specific problems. However, if you continually are seeing timeout errors, try increasing this setting.

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Command timeout
This is the amount of time allowed for the database to process requests. If you are getting timeout error messages during data collection, increase this setting.

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Report Command timeout
This is the amount of time allowed for report generation. If you are getting timeout errors messages during report generation, for interactive or scheduled reports, increase this setting.


	NOTE: Local administrative privileges are required to change timeout settings.

To change the database timeout settings for the Enterprise Reporter Server

Click System | Configuration.

Click Manage database settings used by Enterprise Reporter Server.

To change the time allowed to establish a connection, modify the Connection Timeout.

To change the time allowed to process a database command, modify the Command Timeout.

To change the time allowed to generate a report, modify the Report Command Timeout.

Troubleshooting Credential Change Failures

Each credential in the Credential Manager has three parts—an account name, a password and an optional description—and you can change any of them. While most changes should be processed smoothly, occasionally issues in the network environment may prevent changes from being applies. When a change fails, you need to determine the reason, and then manually make the changes.

If a report schedule fails after changing a credential, it could mean that:

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Your credentials do not have access to the delivery share. Ensure the credentials are valid, and that they have write access to the share.

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Your credentials are not valid for your SMTP server. You can test the credentials in the SMTP configuration dialog box. For more information, see Delivering Scheduled Reports by Email .

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Enterprise Reporter 3.2.2 - Report Manager User Guide

Restoring a Connection to the Enterprise Reporter Server

Restoring a Connection to the Enterprise Reporter Database

Troubleshooting Connection Timeouts

Troubleshooting Credential Change Failures