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Foglight Agent Manager 5.9.4 - Foglight Agent Manager Guide

Configuring the embedded Agent Manager Installing external Agent Managers
Understanding how the Agent Manager communicates with the Management Server Deploying the Agent Manager cartridge Downloading the Agent Manager installer Installing the Agent Manager Starting or stopping the Agent Manager process Frequently asked questions
Configuring the Agent Manager Advanced system configuration and troubleshooting
Configuring Windows Management Instrumentation (WMI) Configuring Windows Remote Management (WinRM) UNIX- and Linux-specific configuration
Monitoring the Agent Manager performance Deploying the Agent Manager to large-scale environments

Access to DCOM objects and registry is denied

When the agent attempts to access the Windows® registry and enter the Windows Management Instrumentation (WMI) component, the attempt can fail if the agent user does not have the required permissions.

The following symptoms indicate a permissions issue:

The agent log includes the error WMIConnection.Access is denied and error code 0x00000005.
76A6415B-CB41-11d1-8B02-00600806D9B6
76a64158-cb41-11d1-8b02-00600806d9b6
b
Start regedit, and from the Edit menu, use Find to search for the following key: 76A6415B‑CB41‑11d1‑8B02‑00600806D9B6.
c
Right-click the Class ID, and click Permissions.
d
In the Permissions dialog box, click Advanced.
e
In the Advanced Security Settings dialog box, open the Owner tab.
f
On the Owner tab, in the Change owner to area, select the account with which you are currently logged in.
g
The Advanced Security Settings dialog box closes.
h
In the Permissions dialog box, select the Administrators group.
i
In the Permissions for Administrators area, in the Allow column, select the Full Control check box.
j
Click OK. The Permissions dialog box closes.
k
Repeat Step a through Step j for the second key: 76a64158‑cb41‑11d1‑8b02‑00600806d9b6

Configuring registry settings for WinShell access through DCOM

Any WindowsShell connection made to a non-local host requires DCOM access to that machine, regardless of whether the user establishing the connection is a local or third-party user.

Therefore, agents that connect to Windows® machines using the Agent Manager’s WindowsShellService need to make the following specific registry changes to allow the connection.

b
Start regedit, and from the Edit menu, use Find to search for the following key: 72C24DD5-D70A-438B-8A42-98424B88AFB8.
c
Right-click Class ID, and click Permissions.
d
In the Permissions dialog box that appears, click Advanced.
e
In the Advanced Security Settings dialog box, open the Owner tab.
f
On the Owner tab, in the Change owner to area, select the account with which you are currently logged in.
g
The Advanced Security Settings dialog box closes.
h
In the Permissions dialog box, select the Administrators group.
i
In the Permissions for Administrators area, in the Allow column, enable the Full Control check box.
j
The Permissions dialog box closes.
k
Repeat Step a through Step j for the second key:
0D43FE01-F093-11CF-8940-00A0C9054228.

Enabling agents to connect from UNIX machines

When an agent connects to a monitored Windows® host from a UNIX® machine, you must make certain registry changes in order to allow the required COM services to run.

Disabling UAC

When an agent connects to a monitored Windows host from a UNIX machine, user access control (UAC) must also be disabled in order for WMI connections to succeed.

This requirement affects: Windows Vista, Windows Server 2008, and Windows 7.

Navigate to Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Control Settings, and change the setting to Never Notify.
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