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Titolo
ODMAD Read workflow of EntraID tenant fails with error: "Job was not completed. An unknown error occured. Check agent logs." -
Descrizione
ODMAD Read workflow of EntraID tenant fails with error: "Job was not completed. An unknown error occurred. Check agent logs."
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Causa
Microsoft Graph API query took longer than 10 min.
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Risoluzione
When checking the workflow log, please verify for the same environment (Source Environment column), previous log entry is "Graph query timeout set to 600 seconds". And then next environment-related entry will contain the error message after about 10-11 min.
The issue is Microsoft-tenant related and it's not feasible to increase ODMAD query timeout values, as the issue is environmental. Please contact Microsoft to check why queries are taking that long.
Query time can be measured by using PowerShell command Measure-Command. For example:
Measure-Command {Get-User -ResultSize Unlimited | Where-Object { $_.DisplayName -match "John Doe" } | Select-Object DisplayName, UserPrincipalName}
Search can be done by any other attribute, not just DisplayName. If environment Settings, Object Filters are set with the specific attribute, please use the same attribute in the PowerShell command query.