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Titolo
Error during migration: Remove unresolved workitem from cache -
Descrizione
When using MNE to migrate Notes mailboxes, the following error message may appear:
"Problem encountered with worker program 10:10:09 Unresolved workitem found for (00000000-0000-0000-0000-000000000000)(server\mailbox.nsf) 10:10:10 DEBUG: Remove unresolved workitem from cache for user user1@emailcom:"
This indicates that MNE has encountered a corrupted item in the NSF file that it cannot process.
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Causa
The error is directly caused by one or more corrupted items within the Notes mailbox being migrated. These items can become corrupted due to various reasons, such as Notes client crash, abrupt system shutdowns, previous migrations or storage issues. -
Risoluzione
- Log Analysis (Optional): Examine the MNE log files to pinpoint the specific item(s) that triggered the error message. This step can be time-consuming and may not always yield a definitive result.
- IBM Tools (Optional): Run the IBM Fixup, Updall, and Compact tools on the NSF file. This may repair some types of corruption but might not resolve the issue if the corruption is severe.
- Create a New NSF Copy (Recommended): The most efficient solution is to create a new copy of the NSF file. This process inherently excludes corrupted items that Lotus Notes cannot parse, resulting in a cleaner, more migratable mailbox.
- Open the original NSF in Lotus Notes.
- Choose File > Application > New Copy.
- Provide a name and location for the new copy.
- Migrate the NSF Copy: Use MNE to migrate the newly created NSF copy instead of the original. This should proceed without encountering the "Unresolved Workitem" error.
- You can replace the original NSF with the new copy or export and modify the TSV file to import into MNE.
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Informazioni aggiuntive
- The recommended "New NSF Copy" method is the quickest and most reliable way to address this issue. - Creating an NSF copy is a non-destructive process; your original NSF file remains intact.