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Titolo
Resolving PowerShell Error "[0 0 0 00000000] Connecting to remote server failed: User name or password is incorrect" -
Descrizione
In a Quest MNE environment, migration data to Exchange on-premises works fine when working with Domino. However, tasks with RPS fail with the error message:
"DEBUG: [0-0-0-00000000] Attempt 1 failed. Reason: Connecting to remote server failed with the following error message : The user name or password is incorrect."
This occurs even though RPS works with the used account and credentials outside of MNE.
The customer has a Root/Child-Domain-Forest scenario with:
- AD account within Root-Domain (FC within AD and Org-Management within Exchange)
- Exchange Account within Child-Domain (Receive As on databases and Recipient Management role)
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Causa
The issue occurs due to the Root/Child-Domain-Forest setup, where the MNE server is located in the Child-Domain while the AD service account is in the Root-Domain. This causes a permissions mismatch when MNE performs its checks for AD service accounts. -
Risoluzione
To resolve this issue without moving the Quest MNE server to the Root-Domain, follow these steps:
- Change the AD configuration to use a Global Catalog (GC) server from the Child-Domain and a Domain Controller (DC) from the Root-Domain.
- Ensure that the AD service account itself is from the Child-Domain.
- Due to the different GC/DC configuration, a logon popup will appear to perform the permissions check against the Root-Domain. Use the AD service account from the Root-Domain for this check.
With this setup, no more errors related to RPS should occur, and the PowerShell cmdlets will execute successfully.