Can HTML be embedded into the switch notification messages? (4275544)

Can HTML be embedded into the switch notification messages?

N/A

FOR LEGACY AGENTS ONLY:

No, you cannot directly add HTML tags into the switch notification message - the message will still appear as plain text in Outlook.

However, you can attach an HTML file which will appear as an HTML page icon in Outlook.

Also, you can add UNC paths or Internet URLs, and Outlook will turn them into links that can be clicked by the end user.

UNC path example:   \\servername\folder\page.html

URL example: http://support.quest.com