The SMA includes a One-Click Tether feature. This allows the tether to be completely created and initiated from the appliance without needing a tether key from support.
To ensure the appliance can properly be accessible by KACE Technical Support, please review our required network ports and URLs article.
For KACE SMAs running 10.1 and below, please visit How to establish a Tether connection with KACE Technical Support
NOTE:
- The new One-Click Tether establishes a secure connection to KACE support and a support user with a random 20 characters length password.
- SSH will be enabled while the tether is enabled.
- Ensure that port 22 outbound from your KBOX can reach tether.kace.com. Only outbound is needed as we use SSH tunneling to get back into your Kace SMA.
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