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Titolo
Ticket Attachment Restrictions -
Descrizione
In version 10.1 the ability to prevent users from adding attachments to Service Desk queues was added. Starting in this release, appliance administrators can specify ticket attachments restrictions, as applicable. These restrictions can be configured through the Queue Detail page Service Desk | Configuration | Queues | Name of Queue. -
Risoluzione
To edit the attachment restrictions:
- Go to Service Desk | Configuration | Queues
- Click on the name of the queue desired
- Scroll down to Ticket Attachment Restrictions
- Choose the desired setting:
- None - Default setting - Allow users to add any types of files as attachments
- Allow images only - Allow only image files to be added as attachments
- Custom - Specify file extensions that administrators want to allow as attachments
- Comma separated list of allowed file extensions
- Allow files with no extensions - Administrators can also allow all files without extensions
- Prevent all attachments - Disable users from adding any file attachments
- Click Save
Example of Custom Settings:
