Restituisci
-
Titolo
IT Security Search upgrade fails -
Descrizione
Upgrading ITSS from a previous version fails and the installation wizard shows a '0x800' error code with "Setup Not Completed" -
Causa
Incorrect upgrade path or existing installation is corrupted. -
Risoluzione
Ensure you are installing IT Security Search (ITSS) considering the following installation path mentioned in the Release Notes documentation of each version:
If the current version is 11.4.x:
IT Security Search 11.5 can be installed on top of version 11.4.1 with or without updates.
If the current version is 11.5.x:
IT Security Search 11.6 can be installed on a new machine directly or on top of version 11.5.
NOTE: There is no direct upgrade from 11.4.x to 11.6, you will need to first install 11.5 on top before upgrading to 11.6.
If the in-place upgrade is still failing, you will have to completely uninstall the previous version of ITSS, clean up, and install the new version:
https://support.quest.com/kb/4371782 -
Informazioni aggiuntive
https://support.quest.com/technical-documents/it-security-search/release-notes/