SQL Server Agent OS Metrics Not Displayed Due to Missing WinRM Listener Configuration via GPO (4310103)

One or more SQL Server Agents are not displaying OS metrics in Foglight.

• Connectivity is not blocked by Windows Firewall or an Enterprise Appliance Firewall.
• The monitored host has a known WinRM port (e.g., 5985) actively listening, as confirmed via netstat.
• A netstat or packet capture shows the Foglight Agent's WinRM connection attempt in a SYN_SENT state.
• Running winrm enumerate winrm/config/listener shows the ListeningOn field as blank or null.

To resolve the issue, configure the WinRM listener with a valid IP address using Group Policy. A blank or null value in the ListeningOn field prevents client connections.

Steps to Configure via Group Policy:

1. Open the Group Policy Editor: Run gpedit.msc from the command prompt.
2. Navigate to:
   Computer Configuration → Administrative Templates → Windows Components → Windows Remote Management (WinRM) → WinRM Service
3. Review and configure the following policies:
   • Allow remote server management through WinRM
   • Allow automatic configuration of listeners
4. Specify the IP address(es) to listen on. If the host IP may change, use an asterisk (*) to allow connections on all IPs.
5. Restart the WinRM service and refresh Group Policy if needed:

       gpupdate /force
       net stop winrm
       net start winrm
               

Verification

Confirm that the listener is correctly configured and active:

winrm enumerate winrm/config/listener

Or test connectivity with:

winrs -r:http://<hostname>:5985 "ver"

• This configuration is outside the scope of Quest Support.
• For further assistance, please consult Microsoft Product Support.