Unable to log into the Report Manager (4237061)

Unable to log into the Report Manager.

You may get an error similar to the following:

"Your user name or password is incorrect. Please try again. If your problem persists, check with your Reporter adminsitrator to ensure you have access"

Ensure the account being used to open the Report Manager is a member of at least the Reporter_Reporting_Admins group. If it is a member of this group and the error still occurrs, ensure the groups are members of the appropriate database roles:

• The Reporter_Discovery_Admins group needs to be a member of the Discovery_Admin_Role database role
• The Reporter_Discovery_Nodes group needs to be a member of the Discovery_Nodes_Role database role
• The Reporter_Reporting_Admins group needs to be a member of the Reporting_Admin_Role database role
• The Reporter_Reporting_Operators group needs to be a member of the Reporting_Operator_Role database role

If the groups are associated with the correct database roles, try adding a windows account directly to the Reporting_Admin_Role database role. If you can login after adding the account directly to the database role, try the following:

1. Backup the ER DB
2. On the SQL server, delete the DOMAIN\ Reporter_Discovery_Admins, DOMAIN\Reporter_Discovery_Nodes, DOMAIN\Reporter_Reporting_Admins, DOMAIN\Reporter_Reporting_Operators logins from the Security | Logins folder 
3. Create a new login for each Group, mapping the groups as follows:
   DOMAIN\Reporter_Discovery_Admins - Mapped to the Discovery_Admin_Role on the ER DB
   DOMAIN\ Reporter_Discovery_Nodes - Mapped to the Discovery_Nodes_Role on the ER DB
   DOMAIN\Reporter_Reporting_Admins - Mapped to the Reporting_Admin_Role on the ER DB
   DOMAIN\Reporter_Reporting_Operators - Mapped to the Reporting_Operator_Role on the ER DB
4. Once the SQL logins for the ER groups has been recreated and mapped to the corresponding DB role, please try logging into the Report Manager with an account that is a member of the DOMAIN\Reporter_Reporting_Admins group.