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Enterprise Vault SQL Database Deadlocks during EV Ingest (4293845)
This can occur if the user being migrated has many folders, and there are many users in that same situation. ... The result is that the ArchiveFolder table gets very large.<br>This in turn leads to errors during the creation of new folders in an archive.
Enabling of EWS Trace for Archive Shuttle Modules (4293752)
Enabling of EWS Trace for some modules might be useful for further investigation of any EWS issues which are happening between Archive Shuttle and Office 365. ... Prerequisites ... Access to Archive Shuttle UI
Information on the Exchange Switchover Policy (4301197)
The Exchange Switchover can be a very good workflow to use for migrations which involve an Exchange mailbox at the same time as some other archive migration. ... This article explains how that workflow is activated and used.
HOWTO: Troubleshoot slow Enterprise Vault (EV) Import (4289163)
always … ... then we are pushing enough work to EV … ... EV is just ‘taking time’ to process the items.</p> <p class="p1">If this last number is always low then the problem may lie within the Archive Shuttle environment, and QUADROtech Support can assist with investigating that.</p> <p class="p1"><strong>Is EV keeping up?</strong></p> <p class="p1">Archive Shuttle’s EV Import module uses the Symantec approved the method of ingesting data into a target.
Items retry in Archive Shuttle (4289404)
Migrated items may not be processed successfully on the first attempt and a retry is necessary. ... Solution ... Depending on the state, in which items are, a retry is invoked in following intervals:
Configure Offline Media Paths to avoid issues with import (4242417)
A new source and target mapping set can be created by clicking on ‘Create’ in the Actions bar. ... This is the first step and in the mapping the source link is specified along with the target link, and a name can be given to the set.<br><strong>2\ Add Export and Import Locations\Paths</strong><br>With the Mapping Set selected multiple export and import paths can then be defined.<br>Both, Import and Export Locations\Paths should be <strong>UNC paths</strong> with correct share/NTFS permissions, as the folders/drives could be on other machine than the modules.
Weekly Managed Operations Archive Shuttle status report (4293767)
Weekly Managed Operations Archive Shuttle status report <div class="pf-content"><p><strong>Overview</strong><br>The Managed Migrations team will send you a weekly migration status report, which looks like the one below. This article explains some of the key parts of that report.<br><img class="alignnone size-full wp-image-1449" src="/kbarticleimages/QT/2017/11/Capture.png" alt=""></img><br><strong>More explanations</strong><img class="alignnone size-full wp-image-2746" src="/kbarticleimages/QT/2017/11/stats.png" alt=""></img></p>
EV Archive Types supported by Archive Shuttle (4301101)
Shared Archive ... Journal Archive ... In each case, the source of the data in the archive must be Exchange.
Problem Installing Modules – Connection Failed. Please check Servername. (4289008)
Problem Installing Modules – Connection Failed. Please check Servername. <div class="pf-content"><p><strong>Issue</strong><br>When attempting to install Archive Shuttle Modules the ‘Check Server’ function on the installation wizard relating to the Web Server Name may fail with:<br>“Connection Failed. Please check Servername.”<br><strong>Solution</strong><br>This may occur when the Archive Shuttle Core server does not have a valid license, or the Web Service is busy. Check that, and retry the installation of the modules.</p>
EVImport logs an error 'Archive, Archive Folder, Archive Type, Vault Store or Retention Category (4285027)
</pre> <p>A DTRACE may show the following.</p> <pre>1036172 10:56:48.110 [4740] (StorageOnlineOpns) EV:H {CSimpleStore::LocateTargetVaultIdForCurrentFolder:#5886} _com_error exception: [Error reading ArchiveFolder Entry from Vault Directory %1 (0xc00418e7)]</pre> <p><strong>Solution</strong><br>After investigation with Veritas this was determined to be a bug in the Enterprise Vault API which is used for ingesting items into Enterprise Vault.
Unable to process command ExchangeTransferDatabases (4301609)
Unable to process command ExchangeTransferDatabases <div class="pf-content"><p><strong>Issue</strong><br>The following error may be logged in the Exchange Module log file:</p> ... <pre><code>2017-01-10 10:14:39Z|2224| 13|ERROR| ProcessCommand|Unable to
Shortcut Processing is not performed on special folders and failed items (4307143)
For example, if a mailbox is placed on legal hold, and a ‘Recoverable Items’ folder exists, this is outside of the ‘Top of Information Store’ and is not included for processing.<br>Folders within TOIS tree can be identified by using the EWS editor tool or MFCMAPI.<br>1.
HowTo: show the file extensions of exported / routed items in Archive Shuttle (4301190)
HowTo: show the file extensions of exported / routed items in Archive Shuttle <div class="pf-content"><p><strong>Overview</strong><br>It may be necessary to check the file extensions of exported items in Archive Shuttle, in order to do that review the steps below.<br><strong>Steps</strong><br>The following SQL will show the file extensions of exported items for a particular container mapping ID:</p>
DisableMailbox and DisableOrphaned in one Archive Shuttle workflow (4259213)
DisableMailbox and DisableOrphaned in one Archive Shuttle workflow <div class="pf-content"><p><strong>Issue</strong><br>The workflow may start to loop when there are DisableMailbox and DisableOrphanedArchive commands in one workflow.<br><strong>Solution</strong><br>DisableMailbox and DisableOrphanedArchive are not meant to be executed in the same workflow, this is not supported and a conflict is occurring in Stage 2. One or the command should be removed from the workflow.</p>
Info: Recommended Configuration for Archive Shuttle: EV to Office 365 (4307215)
Proper analysis should be performed, but these general guidelines may help.<br><strong>Note</strong><br>In general try to have the mailbox parallelism as high as possible (Office 365 Mailbox Parallelism), in order to process a broad width of archives.<br>Use Office 365 Batch Parallelism at 1.
Size Limits when ingesting into Office 365 (4254918)
For quite some time there has been a limit imposed by Microsoft on the size of individual items that can be ingested into Office 365 by third parties. ... This limit was 25 Mb. ... The limits for native applications has been increased, and now, the limits for third parties has also been increased.
HOWTO: Check the Database Size (4301355)
Time to time is necessary to check the size of database (data & log files) Solution ... To discover the size of the databases please use sql queries below: Run those queries on the “master” ... –query to find out the size of the databases in MB with fs as
INFO: Recommended Configuration for Archive Shuttle: EV to PST (4293729)
INFO: Recommended Configuration for Archive Shuttle: EV to PST <div class="pf-content"><p><strong>Issue</strong><br>This article gives some recommendations for configuration options to tune a migration. Proper analysis should be performed, but these general guidelines may help.</p>
GetCommands already in progress since… (4288939)
From time to time a modules which are performing export/import operations may log the following: ... 2014-06-13 11:21:57Z|1008| 29| INFO| Get|GetCommands already in progress since [120] seconds. ... Waiting to finish.
Delete a Mapping does not delete exported data (4307312)
When a mapping in Archive Shuttle is deleted, the data on disk is not cleaned up. ... Solution This is by design. ... The data can be deleted by running Staging Area cleanup. ... When “Delete data from deleted mappings” is checked all items that belong to deleted mappings will be deleted.
Troubleshooting EV Collector Issues (4289285)
If Archive Shuttle is unable to collect data from Enterprise Vault, the following steps and information will help Support investigate the issue: ... Is it all items for all mappings? ... If Yes, go to step 1, if no, go to step 2.
Info: List workflow steps for a container mapping (4301395)
Info: List workflow steps for a container mapping ... Sometimes it might be necessary to verify all of the workflow steps which have taken place in Stage 2 for a container mapping. ... This article explains how that can be done.
Archive Shuttle EV Collector Module Logs: MAPI_E_CALL_FAILED (4248936)
legacyMbxDn, String vaultId)</span><br><span style="font-family: courier new,courier;"> at ArchiveShuttle.Module.EVCollectorModuleLibrary.ShortcutProcessing.ShortcutSearcherMapi.ScanShortcuts(EVDALBase evdal, String legacyMbxDn, String vaultEntryId)</span><br><span style="font-family: courier new,courier;"> at ArchiveShuttle.Module.EVCollectorModuleLibrary.EvItemsGatherer.CollectShortcuts(EVArchive archive)</span><br><span style="font-family: courier new,courier;"> at ArchiveShuttle.Module.EVCollectorModuleLibrary.EvItemsGatherer.CollectShortcutsStatusForSingleArchive(EVArchive
How to check if every exported Item has an entry in the Item Enterprise Vault table (4270177)
How to check if every exported Item has an entry in the Item Enterprise Vault table <div class="pf-content"><p><strong>Issue</strong><br>In some situations routing/export of data does not correctly have SQL entries in both the Item table, and the ItemEnterpriseVault table in the Archive Shuttle Item Databases.<br><strong>Solution</strong><br>The following SQL script will show all items in the Item table which do not have a corresponding entry in the ItemEnterpriseVault table:</p>
Virtual Journal – Information on Splitting (4249002)
The Office 365 Virtual Journal feature brings with it the possibility to migrate large journal archives to Office 365, using multiple target mailbox/personal-archives and specifying criteria such as number of items and size of target.
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