Items stuck at 'Importing' (4375476)

Items stuck at 'Importing'

Items are stuck at importing'. Error in EV Import Core log states it cannot check target VS Backup Mode.

2024-04-19 06:30:42Z|39980|server|148| INFO| SetCommandResult|EVImport | server -> Starting getting result: commandQueueId: [0] | commandId: [304] [CheckBackupMode] | commandResult: [Error]
2024-04-19 06:30:42Z|39980|server|148| INFO| SetCommandResultImpl|EVImport | server -> Getting result: commandQueueId: 0 | commandId: 304 (CheckBackupMode) | commandResult: Error

EV import client log :
 
2024-04-19 15:01:22Z| 8444|server| 31| INFO|                                               Get| -> Got 2 commands (CheckBackupMode, CheckIndexComplete)  
2024-04-19 15:02:07Z| 8444|server| 26|ERROR|                                   CheckBackupMode|Error while checking for Backup Mode.  Void Get()
Enterprise Vault is not running.
   at KVS.EnterpriseVault.Interop.IVaultStore.Get()
   at ArchiveShuttle.Modules.EnterpriseVault.EVVaultStore.IsVaultStoreInBackupMode(String vaultStoreId)
   at ArchiveShuttle.Module.EVImportModule.CommandExecution.CheckBackupModeCommandExecutor.CheckBackupMode(EVCheckVSBackupMode checkBackupModeCommand)
2024-04-19 15:02:07Z| 8444|server| 10| INFO|                                   CheckBackupMode|Checking Backup Mode for [1] Vault Stores.  

Issue "Enterprise Vault is not running" was fixed by adding the Firewall inbound/outbound rules.

Note: EV 15 is not supported by Archive Shuttle in 11.4