Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Repository connection error and IT Monitoring console internal error
Description
Repository connection error might display "Retrieving the COM class factory for component with CLSID failed due to the following error: 8000401a Th server process could not be started because the configured identity is incorrect. Check the username and password. Exceptions from HRESULT: 0x8000401A."
IT Monitoring Console doesn't load and displays the following error - Internal error. Cannot start application. Number: 0x8000401A.
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.