Return
-
Title
HTTP Error 404.17 when accessing Quest Knowledge Portal -
Description
When trying to launch the Quest Knowledge Portal, the following error is displayed:HTTP Error 404.17; The requested content appears to be script and will not be served by the static file handler. -
Cause
The server running the Quest Knowledge Portal is either missing the .ASP.NET 4.0 components; the ASP.NET (v4.0) installation is corrupt and/or missing files; or the QKP site has incorrect handler mappings. -
Resolution
1. Ensure .NET 4.0 (or higher) is installed on the the server running Quest Knowledge Portal.
2. Reinstall ASP.NET (4.0), for example:
%windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i
3. Ensure ASP.NET (4.0) ISAPI and CGI extensions are allowed.
a. Via IIS Manager click on the server name in the left pane
b. Double-click ISAPI and CGI Restrictions.
c. Ensure both ASP.NET v4.0.30319 entries are listed and set to Allowed under the Restrictions column.
4. Revert handler mappings to parent.
a. Go to IIS and highlight the QuestKnowledgePortal site.
b. Double-click on the Handler Mappings icon
c. Click on Revert to Parent on the on the Actions pane (right-hand side)
5. Try to load the Knowledge Portal website again.