How are licenses counted when collecting from DCs, Servers (including Solaris and Linux) and Workstations within InTrust?
When attempting to gather from DCs, Servers (including Solaris and Linux) and Workstations within InTrust will use the licenses allocated for the type of machine being gathered from or that has a real-time policy applied to it.
To check what licenses are currently installed within your Intrust org please do the following
1. Open InTrust Manager (Start | Programs | Dell | InTrust | InTrust Manager), right-click on Quest InTrust Manager choose Installed Licenses, and for each entry (there should be at least one and at most three) highlight the entry and choose Details to see the licenses allotted
InTrust Enterprise Edition
These licenses will be used when collecting from DCs, Workstations or Member Serves. When this license is used it will count the number of enabled users on each of the unique domains that are being collected from. It will not count the number of domain controllers or domains being collected from but just the total enabled users in all domains that the machines belong to. In other words you could collect from 1000 DCs in a domain that has 100 enabled users (assuming a license for 100 users) without issue but would recieve a license warning if collecting from 10 DCs in a domain that has 10000 enabled users. The Enterprise Edition license only allows collection of standard event logs (Security, System, Application, etc), text logs, InTrust logs.
InTrust for Active Directory
These licenses will be only be used when collecting from DCs. When this license is used it will count the number of enabled users on each of the unique domains that are being collected from. It will not count the number of domain controllers or domains being collected from but just the total enabled users in all domains that those DCs belong to. In other words you could collect from 1000 DCs in a domain that has 100 enabled users (assuming a license for 100 users) without issue but you would get a license warning if collecting from 10 DCs in a domain that has 10000 enabled users. The Intrust for Active Directory license only allows collection of standard event logs (Security, System, Application, etc), text logs, Intrust logs but may give a warning on non-standard (for a DC at least) logs such as DHCP which can be ignored as per solution 21447 (https://support.quest.com/SUPPORT/index?page=solution&id=SOL21447)
InTrust for Servers
This license is used when collecting from Windows servers (member or standalone - not DCs), Linux and Solaris machines. These licenses are also utilized at gather time and can be reset if there are servers that are no longer being gathered from. There are two known issues that may occur with this license counter as of version 9.0.x. If you only have 10 servers but your license count appears to be keep growing even after you have reset it one of two things may be occurring
If the Intrust Server is part of a real-time policy review the following solution:
https://support.quest.com/SUPPORT/index?page=solution&id=SOL18661
If when collecting from DCs it appears to use Intrust for Server licenses review the following:
https://support.quest.com/SUPPORT/index?page=solution&id=SOL19863
InTrust for Workstations
This license is used when collecting from Windows workstations. These licenses are also utilized at gather time and can be reset if there are workstations that are no longer being gathered from.
How to reset licenses
1. Open Intrust Manager (Start | Programs | Intrust | Intrust Manager), right-click on the top node of Intrust Manager and choose "Installed Licenses", highlight the entry, and then click Reset.
License warnings are just warnings and do not lead to the product not working.
This affects InTrust 10.x/11.x
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