The BTCAL service on the Notes Integration server does not touch the body of a memo during mail routing. This is a Domino configuration issue.
Check the Domino server configuration document for the Notes Integration server. Check the mime/convertion setting /outbound / message content field, it maybe be set to "Notes to Plain Text". The setting should be set to "Notes to HTML". To put the new setting into effect immediately, reload the routing configuration.
See the follow HCL technote.
https://secure-web.cisco.com/1UQJzoftnuS4uidLTkVSR5I4ZR0Gc33Z1lAn86xuBbMdBjbKWIBpI0CTiYnBK4PUrv5WNoh7v_a8qm2j-bsSlCNcUwY0wCyhjcfiayxoj1CzIwfLIIxf...
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