We have noticed that the vRanger physical machine backups keep failing with Error: -1 - An unknown error has occurred.
[2018-01-30 14:40:09.619]: vRanger Backup & Replication - v7.6.4.0
[2018-01-30 14:40:09.620]: Selected Options: Enable Active Block Mapping™ (ABM). | Enable VSS application level quiescing | Selected SpaceSavingTech: None.
[2018-01-30 14:40:09.623]: Task for physical machine 192.168.0.28 was queued.
[2018-01-30 14:40:10.588]: Beginning backup task for 192.168.0.28
[2018-01-30 14:40:10.589]: Starting task validation.
[2018-01-30 14:40:10.632]: Connection to 192.168.0.28 was properly validated.
[2018-01-30 14:40:10.633]: 192.168.0.28 is properly licensed.
[2018-01-30 14:40:10.638]: Test connection to repository BK_DR starting...
[2018-01-30 14:40:12.121]: Test connection to repository BK_DR successful!
[2018-01-30 14:40:12.125]: Ending task validation... success!
[2018-01-30 14:40:12.126]: Beginning initialization of backup information.
[2018-01-30 14:40:12.127]: Retrieving the tasks parent information.
[2018-01-30 14:40:12.139]: Retrieving save points for any full backups associated with this job.
[2018-01-30 14:40:12.143]: Finished initialization of backup information successfully.
[2018-01-30 14:40:12.143]: Initialization was sucessful. Backup type to run: Full
[2018-01-30 14:40:12.149]: Gathering data for 192.168.0.28 from API completed.
[2018-01-30 14:40:28.320]: Creating snapshot completed.
[2018-01-30 14:40:29.921]: Generating Active Block Map™ completed.
[2018-01-30 14:40:33.833]: Removing snapshots completed.
[2018-01-30 14:40:34.083]: Error: -1 - An unknown error has occurred.
Microsoft Visual C++ 2015 redistributable package installed along with vRanger physical client seems to be causing this issue, we could see below windows events logged in the event viewer on the physical machine.
Fault offset: 0x00000000000ec5a0
Fault offset: 0x0000000000008b9c
Microsoft Visual C++ 2015 redistributable package needs to updated to Microsoft Visual C++ 2015 Redistributable Update 3 RC.
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